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Customer orientation in electronic government: Motives and effects
16 references·3 citing·38 second hop
Customer orientation in electronic government: Motives and effects (2006)Customer orientation in electronic govern…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1Expectations, performance, and citizen satisfaction with urban services (2004)Expectations, performance, an…E‐Government and the Transformation of Service Delivery and Citizen Attitudes (2004)E‐Government and the Transfor…Diffusion of innovations. (2003)Diffusion of innovations.Reinventing Local Governments and the E‐Government Initiative (2002)Reinventing Local Governments…Public Sector Management (2002)Public Sector ManagementMusings on management. Ten ideas designed to rile everyone who cares about management. (1996)Musings on management. Ten id…Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Total Quality Management: Emp…Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Reinventing Government: How t…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Reinventing government: how the entrepreneurial spirit is transforming the public sector (1993)Reinventing government: how t…THE CULT[URE] OF THE CUSTOMER (1992)THE CULT[URE] OF THE CUSTOMERThe Adoption of Technological, Administrative, and Ancillary Innovations: Impact of Organizational Factors (1987)The Adoption of Technological…Organizational Innovation: The Influence of Individual, Organizational, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovations (1981)Organizational Innovation: Th…Elite Values Versus Organizational Structure in Predicting Innovation (1973)Elite Values Versus Organizat…Determinants of Innovation in Organizations (1969)Determinants of Innovation in…Improving Usability of e-Government for the Elderly (2015)Improving Usability of e-Gove…RETHINKING E‐GOVERNMENT PERFORMANCE ASSESSMENT FROM A CITIZEN PERSPECTIVE (2013)RETHINKING E‐GOVERNMENT PERFO…Exploring user participation approaches in public e-service development (2012)Exploring user participation …A resource‐based view of the firm (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Firm Resources and Sustained Competitive Advantage (1991)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Conceptual Issues in the Study of Innovation (1976)Organizational Size and the Structuralist Perspective: A Review, Critique, and Proposal (1976)A Dual-Core Model of Organizational Innovation (1978)The Adoption of Radical and Incremental Innovations: An Empirical Analysis (1986)Top management and innovations in banking: Does the composition of the top team make a difference? (1989)The Social Side of Creativity: A Static and Dynamic Social Network Perspective (2003)The Politics of the Budgetary Process (1965)Participation in America: Political Democracy and Social Equality (1973)Participation in America: Political Democracy and Social Equality. (1974)The Effects of E‐Government on Trust and Confidence in Government (2006)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature (2015)The Theory of Social and Economic Organization. (1948)Structure and Change in Economic History (1983)Complex Organizations: A Critical Essay (1990)E – Government for Developing Countries: Opportunities and Challenges (2004)E-government research: Reviewing the literature, limitations, and ways forward (2007)The “new public management” in the 1980s: Variations on a theme (1995)Reframing public participation: strategies for the 21st century (2004)Modes of Network Governance: Structure, Management, and Effectiveness (2007)The Strength of Weak Ties (1973)User Acceptance of Information Technology: Toward A Unified View1 (2003)Role congruity theory of prejudice toward female leaders. (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Reconceptualizing Organizational Routines as a Source of Flexibility and Change (2003)Is innovation always beneficial? A meta-analysis of the relationship between innovation and performance in SMEs (2010)Diffusion of Innovations (2015)Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology (2016)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Location, Competition, and Economic Development: Local Clusters in a Global Economy (2000)Looking Forward and Looking Backward: Cognitive and Experiential Search (2000)A Critical Assessment of Business Model Research (2017)
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  • 2002

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Public Sector Management
465 cited
  • 2004Expectations, performance, and citizen satisfaction with urban services419 cited
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    • 2012Exploring user participation approaches in public e-service development98 cited
    • 2013RETHINKING E‐GOVERNMENT PERFORMANCE ASSESSMENT FROM A CITIZEN PERSPECTIVE67 cited
    • 2015Improving Usability of e-Government for the Elderly12 cited