Major Issues in Business Process Management: An Australian Perspective

Marta Indulska · Sandy Chong · Wasana Bandara · Shazia Wasim Sadiq · Michael Rosemann

37 citations0/0 files storedQUT ePrints (Queensland University of Technology)

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Business Process Modeling and Analysis Management Systems and Quality Improvement Business and Management Studies

Abstract

Business Process Management (BPM) is now widely seen as the top priority in organizations wanting to survive the current competitive markets and the increasing reporting requirements (Gartner Group 2006).However, the current academic research agenda does not seem to map with industry demands.In this paper, we address the need to identify the actual issues that organizations come across in their efforts to manage business processes.To that end, we report a number of critical issues identified by industry in what we consider to be the first steps towards an industry-driven research agenda for the BPM area.The reported issues are derived from a series of focus groups conducted with a wide cross-section of Australian organizations.The findings point to, among others, a need for more consolidated efforts in the areas of business process governance, systematic change management, developing BPM methodologies, and introducing appropriate performance measures.

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References

1989Focus Groups: A Practical Guide for Applied Research 1993Reengineering the corporation: A manifesto for business revolution 1993Process innovation: reengineering work through information technology 2003Business Process Management: A Survey 1993When to Use Focus Groups and Why 1997Business Process Change: A Study of Methodologies, Techniques, and Tools*2005Towards a Business Process Management Maturity Model 2000Integrated process modeling: An ontological evaluation

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