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Application of Servqual method for evaluation of quality of educational services at the university of higher education
3 references·2 citing·19 second hop
Application of Servqual method for evaluation of quality of educational services at the university of higher education (2014)Application of Servqual method for evalua…A SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluation of quality of services provided by transport & logistics operator from pharmaceutical industry for improvement purposes (2019)Evaluation of quality of serv…The process approach to service quality management (2018)The process approach to servi…Coefficient Alpha and the Internal Structure of Tests (1951)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparing alternative instruments to measure service quality in higher education (2009)Service quality in higher education (2009)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Measuring service quality: a systems approach (1995)Managing and improving service quality in higher education (2013)Consumer Satisfaction with the Quality of Logistics Services (2014)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVQUAL: review, critique, research agenda (1996)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2004A SERVQUAL and QFD approach to total quality education255 cited

Cited by

  • 2018The process approach to service quality management40 cited
  • 2019Evaluation of quality of services provided by transport & logistics operator from pharmaceutical industry for improvement purposes28 cited

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