Developing a Valid and Reliable Measure of Organizational Crisis Responsibility

Abstract

This study intended to develop a reliable and valid measure of organizational crisis responsibility that could be uniquely applied to public relations research. The three-dimensional measure was constructed using rigorous two-step pilot tests and a nationwide panel full administration survey. The constructed measures were further refined using exploratory and confirmatory factor analysis, and resulted in a twelve-item scale, consisting of three items for intentionality, three items for locality, and six items for accountability. The confirmatory factor analysis was used to test the hypothesized factor structure and confirmed that the dimensions of the scale had reliable and valid factor structure.

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