Perceived Communication Channels Based On Employees’ Performance Competency among Superiors and Workers In Rwanda

Abstract

The employee performance in a company depends upon several factors, among which is communication. Due to the fact that modern communication forms are superior to the traditional forms of communication in multiple aspects, it is observed that modern communication tools that support organizational communication have become widely used in the companies. The goal of this study is to observethe mostfrequently used communication channels among seven such channels, namely: face-to-face, addressed document, mobile telephone, fixed line telephone, SMS, E-mail, and Facebook, based on employee performance competency. The results exposed that most frequently used communication channel was e-mail followed by addressed documents. The results also showed that there is negative relationship between the employee performance competency and the level of effectiveness of communication channels.

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