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Study of Customer Satisfaction in the Banking Sector in Libya
16 references·4 citing·35 second hop
Study of Customer Satisfaction in the Banking Sector in Libya (2014)Study of Customer Satisfaction in the Ban…The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels (2014)The Six Sigma Handbook: A Com…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Interrelations between Servic…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Customer Loyalty in E-Commerce (2002)Customer Loyalty in E-CommerceConsumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…SERVQUAL revisited: a critical review of service quality (1996)SERVQUAL revisited: a critica…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Understanding Customer Expectations of Service (1991)Understanding Customer Expect…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Product Performance and Consumer Satisfaction: A New Concept (1976)Product Performance and Consu…The Effect of Corporate Communication and Service Quality on Customer Loyalty and Satisfaction in Sharia Banking (2021)The Effect of Corporate Commu…The impact of the E- CRM (expected security and convenience of website design) on E- loyalty field study on commercial banks (2019)The impact of the E- CRM (exp…Satisfaction and loyalty of banking customers: a gender approach (2015)Satisfaction and loyalty of b…Factors Influencing Customer Satisfaction of Mobile Banking Services: A Study on Second - Generation Banks (2015)Factors Influencing Customer …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Marketing management: analysis. planning. implementation and control (2000)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Putting the Service-Profit Chain to Work (1994)Understanding Relationship Marketing Outcomes (2002)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 2002Customer Loyalty in E-Commerce1,062 cited
  • 1996SERVQUAL revisited: a critical review of service quality1,032 cited
  • 1976Product Performance and Consumer Satisfaction: A New Concept628 cited
  • 2014The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels578 cited
  • 1999Islamic banking: a study of customer satisfaction and preferences in Jordan

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509 cited
  • 2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh394 cited
  • Cited by

    • 2015Satisfaction and loyalty of banking customers: a gender approach38 cited
    • 2021The Effect of Corporate Communication and Service Quality on Customer Loyalty and Satisfaction in Sharia Banking31 cited
    • 2019The impact of the E- CRM (expected security and convenience of website design) on E- loyalty field study on commercial banks30 cited
    • 2015Factors Influencing Customer Satisfaction of Mobile Banking Services: A Study on Second - Generation Banks14 cited