Towards an Empirically Developed Scale for System Trust: Take Two

Randall D. Spain · Ernesto A. Bustamante · James P. Bliss

61 citations0/0 files storedProceedings of the Human Factors and Ergonomics Society Annual Meeting

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Human-Automation Interaction and Safety Usability and User Interface Design Social Robot Interaction and HRI

Abstract

Research on human trust in automated systems has been frequently limited by the use of inappropriate and inaccurate scales of human-machine trust. An attempt is made here to validate a scale proposed by Jian, Bisantz, and Drury (2000) that measures trust and distrust in automated systems. Sixty participants completed a patient monitoring task with the aid of an imperfect signaling system. Confirmatory factor analyses were conducted using LISREL 8.0 to determine the best fitting measurement model. Chi-square difference tests indicated that the best fitting model was the 2-factor oblique model. These results suggest that when using the System Trust Scale, researchers should treat trust as a multi-dimensional construct comprising of two distinct, yet related, factors. Implications for future research and measurement development are discussed.

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References

1995An Integrative Model Of Organizational Trust 1995An Integrative Model of Organizational Trust 1989LISREL 7 : user's reference guide 2004Trust in Automation: Designing for Appropriate Reliance 2015Engineering Psychology and Human Performance 1997Humans and Automation: Use, Misuse, Disuse, Abuse 1985Trust in close relationships.1979Introduction to Measurement Theory

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