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Examining the Role of "Free" Product-Augmenting Online Services in Pricing and Customer Retention Strategies
16 references·4 citing·37 second hop
Examining the Role of "Free" Product-Augmenting Online Services in Pricing and Customer Retention Strategies (2005)Examining the Role of "Free" Product-Augm…Intermediate microeconomics : A modern approach (2006)Intermediate microeconomics :…Price Dispersion and Differentiation in Online Travel: An Empirical Investigation (2002)Price Dispersion and Differen…Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)Measuring Switching Costs and…Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Frictionless Commerce? A Comp…Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes (2000)Consumer choice behavior in o…When and How Is the Internet Likely to Decrease Price Competition? (1999)When and How Is the Internet …The emerging role of electronic marketplaces on the Internet (1998)The emerging role of electron…Do electronic marketplaces lower the price of goods? (1998)Do electronic marketplaces lo…Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Reducing Buyer Search Costs: …Electronic markets and virtual value chains on the information super-highway (1995)Electronic markets and virtua…Sustaining IT Advantage: The Role of Structural Differences (1991)Sustaining IT Advantage: The …A Strategic Analysis of Electronic Marketplaces (1991)A Strategic Analysis of Elect…Electronic markets and electronic hierarchies (1987)Electronic markets and electr…Optimal Auctions with Risk Averse Buyers (1984)Optimal Auctions with Risk Av…A Model of Sales. (1980)A Model of Sales.The Economics of Information (1976)The Economics of InformationAncillary Services in Targeted Advertising: From Prediction to Prescription (2023)Ancillary Services in Targete…Free add-on services and perceived value in competitive environments: Evidence from online hotel reviews (2020)Free add-on services and perc…A Strategic Analysis of Multi-Channel Expert Services (2017)A Strategic Analysis of Multi…Online Price Dispersion Revisited: How Do Transaction Prices Differ from Listing Prices? (2015)Online Price Dispersion Revis…The Nature of the Firm (1937)The Economics of Organization: The Transaction Cost Approach (1981)How information gives you competitive advantage (1985)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)The interdisciplinary study of coordination (1994)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Dimensions of Consumer Expertise (1987)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Customer satisfaction and loyalty in online and offline environments (2003)Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005)Digital marketing: A framework, review and research agenda (2016)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The information system as a competitive weapon (1984)IT competency and firm performance: is organizational learning a missing link? (2003)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)External Control of Organizations: Resource Dependence Perspective (2011)A model of price adjustment (1971)Network externalities, competition, and compatibility (1985)Exploring the Implications of the Internet for Consumer Marketing (1997)Exploring the factors associated with Web site success in the context of electronic commerce (2000)Key dimensions of business-to-consumer web sites (2002)Price and Advertising Signals of Product Quality (1986)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Information and the Change in the Paradigm in Economics (2002)Five Facts about Prices: A Reevaluation of Menu Cost Models * (2008)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Signaling in Retrospect and the Informational Structure of Markets (2002)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Building Effective Online Marketplaces with Institution-Based Trust (2004)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Environmental jolts, institutional change, and the creation of entrepreneurial opportunity in the US electric power industry (2003)Why Some Things Should Not Be for Sale (2010)Preference, Value, Choice, and Welfare (2011)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)
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References

  • 1976The Economics of Information3,287 cited
  • 1987Electronic markets and electronic hierarchies3,003 cited
  • 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
  • 2006Intermediate microeconomics : A modern approach2,266 cited
  • 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
  • 1998The emerging role of electronic marketplaces on the Internet1,379 cited
  • 1980A Model of Sales.1,365 cited
  • 1991A Strategic Analysis of Electronic Marketplaces1,230 cited
  • 2000Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes968 cited
  • 1991Sustaining IT Advantage: The Role of Structural Differences915 cited
  • 1995Electronic markets and virtual value chains on the information super-highway822 cited
  • 1984Optimal Auctions with Risk Averse Buyers748 cited
  • 2002Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry721 cited
  • 1999When and How Is the Internet Likely to Decrease Price Competition?542 cited
  • 2002Price Dispersion and Differentiation in Online Travel: An Empirical Investigation

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479 cited
  • 1998Do electronic marketplaces lower the price of goods?418 cited
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    • 2020Free add-on services and perceived value in competitive environments: Evidence from online hotel reviews53 cited
    • 2017A Strategic Analysis of Multi-Channel Expert Services28 cited
    • 2015Online Price Dispersion Revisited: How Do Transaction Prices Differ from Listing Prices?24 cited
    • 2023Ancillary Services in Targeted Advertising: From Prediction to Prescription9 cited