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Purpose This paper aims to provide a description of a new service to be launched in England that will open up the holdings of public libraries to citizens and enable them to order items for home delivery. Design/methodology/approach This paper provides a descriptive analysis of a new service to be launched in England. Findings The paper finds that such a service is desired by stakeholders and will enhance the ability of citizens to identify and obtain books that are currently inaccessible to them. Originality/value The first public presentation of a service from an author who is responsible for the overall development of the project.
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