It has recently been suggested that the future of the construction industry lies in adopting a new business model based on the concept of integrated solutions. Integrated solutions are combinations of products and services that address a customer's unique requirements throughout the life cycle, from development and design to systems integration, operations and decommissioning. Research on integrated solutions in other capital goods sectors has shown suppliers have had to create new business models, including developing new approaches to adding value, and building up new capabilities – especially in systems integration. The paper presents some preliminary empirical findings about construction industry perceptions of value, systems integration and integrated solutions that suggest the concept of built environment solutions provision is still at an early stage in its development and that the best opportunity for its introduction is in the context of private finance initiatives in the public sector or large clients who require repeatable solutions in the private sector.
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