Communicating knowledge about police performance

Paul M. Collier · John Steven Edwards · Duncan Shaw

40 citations0/0 files storedInternational Journal of Productivity and Performance Management

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Knowledge Management and Sharing Policing Practices and Perceptions Organizational Learning and Leadership

Abstract

This paper describes the organizational processes of knowledge acquisition, sharing, retention and utilisation as it affected the internal and external communication of knowledge about performance in an English police force. The research was gathered in three workshops for internal personnel, external stakeholders and chief officers, using Journey Making, a computer‐assisted method of developing shared understanding. The research concluded that there are multiple audiences for the communication of knowledge about police performance, impeded by the requirement to publish performance data. However, the intelligence‐led policing model could lead to a more focused means of communication with various stakeholder groups. Although technology investment was a preferred means of communicating knowledge about performance, without addressing cultural barriers, an investment in technology may not yield the appropriate changes in behaviour. Consequently, technology needs to be integrated with working practices in order to reduce organizational reliance on informal methods of communication.

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References

1991The fifth discipline, the art and practice of the learning organization 1998The Knowledge-Creating Company 1998Working knowledge: how organizations manage what they know 1991Organizational Learning: The Contributing Processes and the Literatures 1993Organizational Learning: A Review of Some Literatures 1998Making Strategy: The Journey of Strategic Management 1997Disciplines of Organizational Learning: Contributions and Critiques 1997Knowledge Management: An Introduction and Perspective

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2008State police investigative structure and the adoption of intelligence‐led policing 2005Knowledge management and its impact on the management accountant 2006Journey Making group workshops as a research tool 2013The Interface between Internal and External Audit in the Australian Public Sector 2011Police misconduct and crime: bad apples or systems failure?2007Information systems in police knowledge management

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