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Agent Based Model for Call Centers Using Knowledge Management
7 references·1 citing·28 second hop
Agent Based Model for Call Centers Using Knowledge Management (2009)Agent Based Model for Call Centers Using …Knowledge management in call centers (2006)Knowledge management in call …The application of knowledge management in call centres (2005)The application of knowledge …Knowledge Management. An overview (2001)Knowledge Management. An over…Knowledge Management: Succeeding in the Information-based Global Economy (1999)Knowledge Management: Succeed…The `ART' of knowledge: (1998)The `ART' of knowledge:Management Focus The 'ART' of Knowledge: Systems to Capitalize on Market Knowledge (1998)Management Focus The 'ART' of…Structure in Fives: Designing Effective Organizations. (1984)Structure in Fives: Designing…Intelligent call routing (2011)Intelligent call routingSituated Learning (1991)Situated Learning: Legitimate Peripheral Participation. (1994)The Knowledge-Creating Company (1995)Towards knowledge networking (1999)Knowledge management strategy and its link to knowledge creation process (2002)An empirical investigation of KM styles and their effect on corporate performance (2003)A Dynamic Theory of Organizational Knowledge Creation (1994)The Knowledge-Creating Company (1998)Working knowledge: how organizations manage what they know (1998)The use of Tourism knowledge (2007)Knowledge management in service encounters: impact on customers' satisfaction evaluations (2011)How to measure knowledge management: dimensions and model (2015)Introduction to Queuing Theory (1989)A Staffing Algorithm for Call Centers with Skill-Based Routing (2005)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)Enhancing E‐government in Developing Countries: Managing Knowledge through Virtual Communities (2003)Knowledge creation and management models: a theoretic approach (2006)Knowledge management in the energy sector: review and future directions (2008)The Concept of “Ba”: Building a Foundation for Knowledge Creation (1998)Information technologies and human behaviours as interacting knowledge management enablers (2005)The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster (1993)Understanding Radical Organizational Change: Bringing Together the Old and the New Institutionalism (1996)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)The effect of knowledge management practices on organizational performance: A conceptual study (2011)HSM: a hierarchical spiral model for knowledge management (2006)Implementing KM programmes using fuzzy QFD (2011)Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute (2011)
this work references cited by second hop

References

  • 1984Structure in Fives: Designing Effective Organizations.2,725 cited
  • 1998The `ART' of knowledge:215 cited
  • 2005The application of knowledge management in call centres50 cited
  • 1999Knowledge Management: Succeeding in the Information-based Global Economy38 cited
  • 2001Knowledge Management. An overview34 cited
  • 1998Management Focus The 'ART' of Knowledge: Systems to Capitalize on Market Knowledge32 cited
  • 2006Knowledge management in call centers26 cited

Cited by

  • 2011Intelligent call routing14 cited

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