Article2006

Strategies for Public Service Turnaround

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Public Policy and Administration Research Public Administration in Developing Nations Public Administration and Political Analysis

Abstract

National policy makers and local service managers are striving to identify strategies to improve the performance of failing public organizations. However, little academic research on public service turnaround is available to inform their efforts. By contrast, substantial work has been conducted on the reversal of decline in the private sector. A model of the turnaround process is developed from this literature, and evidence on the effectiveness of different turn-around strategies is reviewed. The private sector evidence suggests that recovery from failure is associated with strategies of retrenchment, repositioning, and reorganization. The potential feasibility and impact of these strategies in the public sector is evaluated, and major research questions on public service turnaround are identified.

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References

1981Threat Rigidity Effects in Organizational Behavior: A Multilevel Analysis 1967Inside Bureaucracy 2002Public and Private Management: What’s the Difference?1989Issue Evolution 1992Cognitive change, strategic action, and organizational renewal 1988The Public-Private Distinction in Organization Theory: A Critique and Research Strategy 2000Comparing Public and Private Organizations: Empirical Research and the Power of the A Priori 2003Public Management Reform

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2013The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure 2017Governmental financial resilience under austerity in Austria, England and Italy: How do local governments cope with financial shocks?2009Environmental Change, Human Resources and Organizational Turnaround 2013Corporate Turnarounds: The Duality of Retrenchment and Recovery 2014Feeling the Squeeze: Public Employees’ Experiences of Cutback- and Innovation-Related Organizational Changes Following a National Announcement of Budget Reductions

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