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‘It’s all hands-on, even for management’: Managerial work in the UK cafe sector
16 references·1 citing·47 second hop
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References

  • 2007Measuring and Explaining Management Practices Across Firms and Countries2,373 cited
  • 2001The McDonaldization of Society1,671 cited
  • 2006Measuring and Explaining Management Practices Across Firms and Countries1,474 cited
  • 1996The McDonaldization of Society1,349 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 2001Human Resource Management in Service Work461 cited
  • 2003UK Competitiveness: moving to the next stage399 cited
  • 1987Strategy or Structure? Capital, Labour and Control352 cited
  • 2005Rooted in Supervision, Branching into Management: Continuity and Change in the Role of First‐Line Manager277 cited
  • 1999The assessment: knowledge, skills, and competitiveness262 cited
  • 2010An Anatomy of Economic Inequality in the UK - Report of the National Equality Panel228 cited
  • 1990What is Happening to Middle Management?226 cited
  • 2006The Oxford Handbook of Work and Organization195 cited
  • 2010Workers, Managers, and Customers168 cited
  • 2008Normalized Intensity: The New Labour Process of Middle Management149 cited
  • 2010

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Industrial relations : theory and practice
139 cited

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  • 2015Coffee nation: an analysis of jobs in A ustralia's café industry10 cited