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Understanding the Efficiency of Multi-Server Service Systems
3 references·16 citing·44 second hop
Understanding the Efficiency of Multi-Server Service Systems (1992)Understanding the Efficiency of Multi-Ser…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Heavy-Traffic Limits for Queu…Multiple channel queues in heavy traffic. II: sequences, networks, and batches (1970)Multiple channel queues in he…Multiple channel queues in heavy traffic. I (1970)Multiple channel queues in he…Staffing and scheduling under nonstationary demand for service: A literature review (2015)Staffing and scheduling under…Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments (2011)Setting staffing requirements…Refining Square-Root Safety Staffing by Expanding Erlang C (2011)Refining Square-Root Safety S…Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers (2009)Staffing Many-Server Queues w…To Pool or Not to Pool in Call Centers (2008)To Pool or Not to Pool in Cal…Service Competition with General Queueing Facilities (2008)Service Competition with Gene…Assessing an ambulance service with queuing theory (2007)Assessing an ambulance servic…Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method (2006)Design and Control of a Large…Staffing and routing in a two-tier call centre (2005)Staffing and routing in a two…Pricing and Design of Differentiated Services: Approximate Analysis and Structural Insights (2005)Pricing and Design of Differe…Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime (2004)Dynamic Scheduling of a Multi…A Diffusion Approximation for the G/GI/n/m Queue (2004)A Diffusion Approximation for…Pricing and Capacity Sizing for Systems with Shared Resources: Approximate Solutions and Scaling Relations (2003)Pricing and Capacity Sizing f…The Efficiency-Quality Trade-Off of Cross-Trained Workers (2000)The Efficiency-Quality Trade-…State-dependent stochastic networks. Part I. Approximations and applications with continuous diffusion limits (1998)State-dependent stochastic ne…Exponential Approximations for Tail Probabilities in Queues, I: Waiting Times (1995)Exponential Approximations fo…The single server queue in heavy traffic (1961)Discrete Flow Networks: Bottleneck Analysis and Fluid Approximations (1991)Logarithmic asymptotics for steady-state tail probabilities in a single-server queue (1994)Diffusion approximations for open multiclass queueing networks: sufficient conditions involving state space collapse (1998)Approximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)An introduction to queueing theory (1993)Designing a Call Center with Impatient Customers (2002)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Theory, Volume 1, Queueing Systems (1975)Applied Probability and Queues (1987)New results on the single server queue with a batch markovian arrival process (1991)Asymptotics for M/G/1 low-priority waiting-time tail probabilities (1997)A central-limit-theorem-based approach for analyzing queue behavior in high-speed networks (1998)Appendix: A primer on heavy-tailed distributions (1999)Fundamentals of Queueing Theory. (1977)Simulation Modeling and Analysis. (1983)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Staffing and scheduling flexible call centers by two-stage robust optimization (2016)Sustainable Operations (2016)A Systematic Literature Review for Personnel Scheduling Problems (2020)Numerical Methods for Stochastic Control Problems in Continuous Time (1990)Controlled Markov Processes and Viscosity Solutions (2005)Brownian Motion and Stochastic Calculus (2007)Service-Level Differentiation in Call Centers with Fully Flexible Servers (2008)Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems (2010)THE LEARNING CURVE: HISTORICAL REVIEW AND COMPREHENSIVE SURVEY (1979)Fundamentals of queueing theory (2nd ed.). (1985)A Review and an Integration of Research on Job Burnout (1993)Managing Learning and Turnover in Employee Staffing (2002)An integrated nurse staffing and scheduling analysis for longer-term nursing staff allocation problems (2012)Applications of learning curves in production and operations management: A systematic literature review (2018)Point Processes and Queues (1981)Point Processes and Queues: Martingale Dynamics. (1983)Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers (2005)The Regulation of Queue Size by Levying Tolls (1969)Optimal Dynamic Pricing of Inventories with Stochastic Demand over Finite Horizons (1994)Revenue Management: Research Overview and Prospects (1999)Dynamic Pricing and Lead-Time Quotation for a Multiclass Make-to-Order Queue (2008)Large-Scale Service Marketplaces: The Role of the Moderating Firm (2012)Statistical Analysis of a Telephone Call Center (2005)Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback (2015)Price, Wage and Fixed Commission in On-Demand Matching (2017)Open Queueing Networks in Heavy Traffic (1984)Brownian Models of Queueing Networks with Heterogeneous Customer Populations (1988)
this work references cited by second hop

References

  • 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
  • 1970Multiple channel queues in heavy traffic. I438 cited
  • 1970Multiple channel queues in heavy traffic. II: sequences, networks, and batches281 cited

Cited by

  • 2015Staffing and scheduling under nonstationary demand for service: A literature review163 cited
  • 1995Exponential Approximations for Tail Probabilities in Queues, I: Waiting Times145 cited
  • 2006Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method145 cited
  • 2009Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers143 cited
  • 2000The Efficiency-Quality Trade-Off of Cross-Trained Workers141 cited
  • 2004Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime125 cited
  • 2003Pricing and Capacity Sizing for Systems with Shared Resources: Approximate Solutions and Scaling Relations119 cited
  • 2004A Diffusion Approximation for the G/GI/n/m Queue112 cited
  • 1998State-dependent stochastic networks. Part I. Approximations and applications with continuous diffusion limits102 cited
  • 2005Pricing and Design of Differentiated Services: Approximate Analysis and Structural Insights99 cited
  • 2008Service Competition with General Queueing Facilities

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

95 cited
  • 2011Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments90 cited
  • 2008To Pool or Not to Pool in Call Centers86 cited
  • 2005Staffing and routing in a two-tier call centre75 cited
  • 2007Assessing an ambulance service with queuing theory69 cited
  • 2011Refining Square-Root Safety Staffing by Expanding Erlang C67 cited