SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
WAITING TIME ANALYSIS OF MULTI-CLASS QUEUES WITH IMPATIENT CUSTOMERS
16 references·0 citing·47 second hop
WAITING TIME ANALYSIS OF MULTI-CLASS QUEUES WITH IMPATIENT CUSTOMERS (2013)WAITING TIME ANALYSIS OF MULTI-CLASS QUEU…Service-Level Agreements in Call Centers: Perils and Prescriptions (2008)Service-Level Agreements in C…On priority queues with impatient customers (2008)On priority queues with impat…Level Crossing Methods in Stochastic Models (2008)Level Crossing Methods in Sto…Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue (2005)Call Centers with Impatient C…Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective (2004)Setting Customer Expectation …M/M/1 Queue with Impatient Customers of Higher Priority (2001)M/M/1 Queue with Impatient Cu…A Multiserver Queueing System with Impatient Customers (1999)A Multiserver Queueing System…Single-server queues with impatient customers (1984)Single-server queues with imp…ON QUEUES WITH IMPATIENT CUSTOMERS. (1981)ON QUEUES WITH IMPATIENT CUST…Reneging Phenomena in Single Channel Queues (1979)Reneging Phenomena in Single …On up- and downcrossings (1977)On up- and downcrossingsLevel Crossings in Point Processes Applied to Queues: Single-Server Case (1977)Level Crossings in Point Proc…Queueing Systems. Volume 1: Theory (1975)Queueing Systems. Volume 1: T…A single-server queue with limited virtual waiting time (1974)A single-server queue with li…Queuing with balking and reneging in M|G|1 systems (1967)Queuing with balking and rene…General customer impatience in the queue GI/G/1 (1965)General customer impatience i…Poisson Arrivals See Time Averages (1982)Introduction to queueing theory (1990)An introduction to queueing theory (1993)On the Two-Class M/M/1 System under Preemptive Resume and Impatience of the Prioritized Customers (2004)Balking and reneging in multiserver Markovian queuing system (2011)Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Statistical Analysis of a Telephone Call Center (2005)Martingale proofs of many-server heavy-traffic limits for Markovian queues (2007)Call center outsourcing: Coordinating staffing level and service quality (2008)The Impact of Delay Announcements in Many-Server Queues with Abandonment (2008)Introduction to the Theory of Queues. (1963)Stochastic Processes in Queueing Theory (1976)A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging (2005)Analysis of customers’ impatience in queues with server vacations (2006)Queues with system disasters and impatient customers when system is down (2007)Introduction to Stochastic Processes (2014)Inventory systems of perishable commodities (1983)The Single Server Queue (1983)The Single Server Queue. (1983)Rate conservation laws: A survey (1994)Queues with Workload-Dependent Arrival and Service Rates (2004)The theory of queues with a single server (1952)Stochastic Service Systems. (1963)Fundamentals of Queueing Theory. (1977)A review ofL=?W and extensions (1991)Production-Inventory Systems with Unreliable Machines (1994)The stability of a queue with non-independent inter-arrival and service times (1962)Modeling the transplant waiting list: A queueing model with reneging (1999)Transient solution of the M/M/c queue with balking and reneging (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)The Nature and Determinants of Customer Expectations of Service (1993)Setting Quality Expectations When Entering a Market: What Should the Promise Be? (2006)The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers (2006)The Labor Illusion: How Operational Transparency Increases Perceived Value (2011)Elements of Queueing Theory: With Applications. (1963)Some Queuing Problems with Balking and Reneging. I (1963)On queueing with customer impatience until the beginning of service (1998)On the M(n)/M(n)/s queue with impatient calls (1999)Queues with slow servers and impatient customers (2009)A Markov Modulated Characterization of Packetized Voice and Data Traffic and Related Statistical Multiplexer Performance (1986)Queueing-blocking system with two arrival streams and guard channels (1988)Queueing theory in manufacturing systems analysis and design: A classification of models for production and transfer lines (1996)Optimal scheduling policies for a class of queues with customer deadlines to the beginning of service (1988)Engineering Solution of a Basic Call-Center Model (2005)Staffing and scheduling under nonstationary demand for service: A literature review (2015)
this work references cited by second hop

References

  • 1975Queueing Systems. Volume 1: Theory1,964 cited
  • 2005Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue275 cited
  • 1984Single-server queues with impatient customers219 cited
  • 2004Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective183 cited
  • 1981ON QUEUES WITH IMPATIENT CUSTOMERS.183 cited
  • 1977Level Crossings in Point Processes Applied to Queues: Single-Server Case137 cited
  • 1979Reneging Phenomena in Single Channel Queues121 cited
  • 1965General customer impatience in the queue GI/G/1114 cited
  • 1977On up- and downcrossings114 cited
  • 2001M/M/1 Queue with Impatient Customers of Higher Priority79 cited
  • 1999A Multiserver Queueing System with Impatient Customers72 cited
  • 2008Service-Level Agreements in Call Centers: Perils and Prescriptions71 cited
  • 2008Level Crossing Methods in Stochastic Models71 cited
  • 2008On priority queues with impatient customers58 cited
  • 1967Queuing with balking and reneging in M|G|1 systems57 cited
  • 1974A single-server queue with limited virtual waiting time

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

57 cited

Cited by

No citing works inside the corpus for this window.