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The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias
8 references·16 citing·48 second hop
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References

  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms3,439 cited
  • 2000Fairness and Retaliation: The Economics of Reciprocity3,239 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 2004Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system1,820 cited
  • 2006The value of reputation on eBay: A controlled experiment1,116 cited
  • 2004Economic Insights from Internet Auctions503 cited

Cited by

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  • 2016Can You Gig It? An Empirical Examination of the Gig Economy and Entrepreneurial Activity785 cited
  • 2012Social Media and Firm Equity Value631 cited
  • 2017Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews408 cited
  • 2014“Popularity Effect” in User-Generated Content: Evidence from Online Product Reviews406 cited
  • 2017On Self-Selection Biases in Online Product Reviews1303 cited
  • 2015Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality1

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278 cited
  • 2018The Impact of Online Product Reviews on Product Returns263 cited
  • 2014Mitigating risk in ecommerce transactions: perceptions of information credibility and the role of user-generated ratings in product quality and purchase intention258 cited
  • 2011International entrepreneurship in internet-enabled markets241 cited
  • 2015The Limits of Reputation in Platform Markets: An Empirical Analysis and Field Experiment230 cited
  • 2020The Polarity of Online Reviews: Prevalence, Drivers and Implications217 cited
  • 2013Reputation Formation and the Evolution of Cooperation in Anonymous Online Markets215 cited
  • 2020Content marketing in e-commerce platforms in the internet celebrity economy205 cited
  • 2018Socially Nudged: A Quasi-Experimental Study of Friends’ Social Influence in Online Product Ratings204 cited
  • 2012Promotional Reviews: An Empirical Investigation of Online Review Manipulation201 cited