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Are Product Returns a Necessary Evil? Antecedents and Consequences

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393 cited

1996Advertising Strategies to Increase Usage Frequency290 cited

Cited by

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2016Customer online shopping anxiety within the Unified Theory of Acceptance and Use Technology (UTAUT) framework209 cited
2013The impact of institutional pressures, top managers' posture and reverse logistics on performance—Evidence from China186 cited
2022Online and offline retailing: What we know and directions for future research185 cited
2014The role of physical distribution services as determinants of product returns in Internet retailing181 cited
2010Reverse logistics capabilities: antecedents and cost savings177 cited
2014Perceived Risk, Product Returns, and Optimal Resource Allocation: Evidence from a Field Experiment176 cited
2016To Keep or Not to Keep: Effects of Online Customer Reviews on Product Returns168 cited
2018The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment166 cited
2016Exploring the Effects of “What” (Product) and “Where” (Website) Characteristics on Online Shopping Behavior162 cited
2019Taking stock of consumer returns: A review and classification of the literature161 cited
2019Why Do Stores Drive Online Sales? Evidence of Underlying Mechanisms from a Multichannel Retailer159 cited