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Information Systems and User Resistance: Theory and Practice

336 citations0/0 files storedThe Computer Journal

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Information Systems Theories and Implementation Software Engineering Techniques and Practices Technology Adoption and User Behaviour

Abstract

User resistance to information systems development and use has plagued the computing community for decades. In this paper, we survey the literature, summarizing the key concepts associated with resistance. Using a case study, we seek to show how resistance occurs in practice. It is shown that resistance is a complex phenomenon which defies simple prescriptions.

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1996Exploring the intellectual structures of information systems development: A social action theoretic analysis 2012Information Technology Implementers’ Responses to User Resistance: Nature And Effects1 1994The inertial impact of culture on IT implementation 2000Information Technology Development Creativity: A Case Study of Attempted Radical Change1 2003Nurses resisting information technology 1990User Involvement as an Interaction Process: A Case Study 2000Information Systems Evaluation in Practice: A Case Study of Organizational Change 2000Reconfiguring the User:

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