Article2013

Customer‐driven hotel landscaping design: a case study

10 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality Function Deployment in Product Design Customer Service Quality and Loyalty Management Systems and Quality Improvement

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Purpose – The purpose of this paper is to demonstrate how the quality function deployment (QFD) process can be applied to capture and translate spoken and unspoken customer requirements into actionable service features in a hotel landscaping design case.

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1985The Analytic Hierarchy Process 1990Quality Function Deployment : Integrating Customer Requirements into Product Design 2002Quality function deployment: A literature review 1995Quality Function Deployment: How to Make QFD Work for You 2003The leading edge in QFD: past, present and future 1998Service quality: a tutorial 2002Quality function deployment for the good of soccer 1998Quality function deployment

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