References

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• 2000The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies133 cited
• 2008Implementing total quality management with a focus on enhancing customer satisfaction128 cited
• 1997ISO 9000 series experiences in small and medium-sized enterprises89 cited
• 1998Customer satisfaction index and its role in quality management86 cited
• 2010The effect of quality management on the service quality and business success of logistics service providers78 cited
• 2006Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market66 cited
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• 2008MBNQA‐oriented self‐assessment quality management system for contractors: fuzzy AHP approach51 cited