The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies

Arawati Agus · Sharifah Latifah Syed A. Kadir

133 citations0/0 files storedTotal Quality Management

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Quality and Supply Management Customer Service Quality and Loyalty Management Systems and Quality Improvement

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(2000). The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies. Total Quality Management: Vol. 11, No. 4-6, pp. 808-819.

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References

1989Structural Equations with Latent Variables 1991Structural Equations with Latent Variables.1989LISREL 7 : a guide to the program and applications 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory 1952Quality-Control Handbook.1989An Instrument for Measuring the Critical Factors of Quality Management 1992INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE.1992Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services

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