Citation map · Study

SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies

16 references·16 citing·33 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1989Structural Equations with Latent Variables17,500 cited
1991Structural Equations with Latent Variables.17,443 cited
1989LISREL 7 : a guide to the program and applications3,777 cited
1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory3,367 cited
1952Quality-Control Handbook.2,849 cited
1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
1992INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE.1,308 cited
1992Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services609 cited
1996Basic Principles of Structural Equation Modeling587 cited
1984Quality without tears434 cited
1996Innovation, Competitive Advantage and Rent: A Model and Test345 cited
1992Total Quality Control296 cited
2009Organizational Dynamics278 cited
1998Measurement of business excellence258 cited
1992Total quality-oriented human resources management255 cited
1995Doing business in Mexico: Understanding cultural differences

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

131 cited

Cited by

2006What factors influence customer‐oriented prosocial behavior of customer‐contact employees?210 cited
2002The relationship between management's perception of total quality service and customer perceptions of service quality141 cited
2002Customer satisfaction and profitability: A reappraisal of the nature of the relationship135 cited
2008Implementing total quality management with a focus on enhancing customer satisfaction128 cited
2008ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives122 cited
2009Self‐assessment of TQM practices: a case analysis116 cited
2003An empirical analysis of management attitudes towards ISO 9001:2000 in Egypt113 cited
2005A Model for Evaluating Organizational Competencies: An Application in the Context of a Quality Management Initiative*109 cited
2011Enhancing Production Performance and Customer Performance Through Total Quality Management (TQM): Strategies For Competitive Advantage106 cited
2002Total quality management and the planning behavior of SMEs in developing economies101 cited
2012What can we learn from the evolution of research on lean management assessment?85 cited
2011Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries80 cited
2004TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness79 cited
2015Total quality management practices and performance outcomes in Spanish service companies66 cited
2021Relationships between quality management, innovation and performance: A literature systematic review65 cited
2006Understanding factors for benchmarking adoption60 cited