Cited by

• 2016Improving service quality through customer journey analysis267 cited
• 2018The central role of knowledge integration capability in service innovation-based competitive strategy260 cited
• 2017Have you chosen your request? Analysis of online food delivery companies in Brazil251 cited
• 2015Fostering sustainability by linking co-creation and relationship management concepts168 cited
• 2013Supplier integration in new product development: Computer mediated communication, knowledge exchange and buyer performance141 cited
• 2015Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance139 cited
• 2019Creative process engagement and new product performance: The role of new product development speed and leadership encouragement of creativity113 cited
• 2019The negative consequences of knowledge hiding in NPD project teams: The roles of project work attributes112 cited
• 2015Does R&D offshoring lead to SME growth? D ifferent governance modes and the mediating role of innovation112 cited
• 2017A multilevel consideration of service design conditions106 cited
• 2020Experience base, strategy‐by‐doing and new product performance88 cited
• 2017The roles of CEO transformational leadership and organizational factors on product innovation performance84 cited
• 2013When does inward technology licensing facilitate firms' NPD performance? A contingency perspective72 cited
• 2020Fostering Value Creation with Digital Platforms: A Unified Theory of the Application Programming Interface Design70 cited
• 2020Managing environmental turbulence through innovation speed and operational flexibility in B2B service organizations69 cited
• 2021Unravelling the design process of business models from linear to circular: An empirical investigation69 cited