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Assessment of quality of education a non-governmental university via SERVQUAL model
16 references·6 citing·34 second hop
Assessment of quality of education a non-governmental university via SERVQUAL model (2011)Assessment of quality of education a non-…A study of relationship between managers' leadership style and employees' job satisfaction (2006)A study of relationship betwe…Customer service quality in the Greek Cypriot banking industry (2005)Customer service quality in t…Measuring perceived service quality at UAE commercial banks (2003)Measuring perceived service q…Performance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …Service improvements in public services using SERVQUAL (2001)Service improvements in publi…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Emotions in service satisfaction (1997)Emotions in service satisfact…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Service quality attributes and choice behaviour (1993)Service quality attributes an…Improving the measurement of service quality (1993)Improving the measurement of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Measuring Service Quality in the Travel and Tourism Industry (1991)Measuring Service Quality in …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan (2024)Perceived service quality and…Multidimensional scale development and validation: university service quality (UNIQUAL) (2023)Multidimensional scale develo…Understanding the interaction among enablers of quality enhancement of higher business education in Pakistan (2022)Understanding the interaction…Applying SERVQUAL (2019)Applying SERVQUALExplaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes: the perception of managers (2014)Explaining the mediating role…The Bridge Between real and Ideal: Students Perception on Quality Gap in Reality and Their Educational Expectations (2013)The Bridge Between real and I…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)A circumplex model of affect. (1980)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)Destination Personality: An Application of Brand Personality to Tourism Destinations (2006)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A review of twenty years of SERVQUAL research (2009)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality (2010)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Service quality, customer satisfaction, and customer value: A holistic perspective (1999)The destination product and its impact on traveller perceptions (2000)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Customer-based brand equity for a destination (2007)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 2002Performance-only measurement of service quality: a replication and extension935 cited
  • 1997Emotions in service satisfaction655 cited
  • 1991Measuring Service Quality in the Travel and Tourism Industry561 cited
  • 2006A study of relationship between managers' leadership style and employees' job satisfaction511 cited
  • 2005Customer service quality in the Greek Cypriot banking industry296 cited
  • 2001Service improvements in public services using SERVQUAL248 cited
  • 2003Measuring perceived service quality at UAE commercial banks244 cited
  • 1993Service quality attributes and choice behaviour

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231 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria228 cited
  • Cited by

    • 2014Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes: the perception of managers64 cited
    • 2019Applying SERVQUAL53 cited
    • 2024Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan28 cited
    • 2013The Bridge Between real and Ideal: Students Perception on Quality Gap in Reality and Their Educational Expectations23 cited
    • 2022Understanding the interaction among enablers of quality enhancement of higher business education in Pakistan21 cited
    • 2023Multidimensional scale development and validation: university service quality (UNIQUAL)19 cited