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Factors Impacting Innovation in New Service Offerings
16 references·0 citing·37 second hop
Factors Impacting Innovation in New Service Offerings (2011)Factors Impacting Innovation in New Servi…Management Challenges for the 21st Century (2012)Management Challenges for the…Six Sigma: a literature review (2010)Six Sigma: a literature reviewThe Future of Management (2008)The Future of ManagementThe customer-centered innovation map. (2008)The customer-centered innovat…Management Innovation (2008)Management InnovationThe why, what, and how of management innovation. (2006)The why, what, and how of man…Creating new markets through service innovation (2006)Creating new markets through …Lean consumption (2005)Lean consumptionTurn customer input into innovation. (2002)Turn customer input into inno…Managing the Total Customer Experience (2002)Managing the Total Customer E…Leading the revolution (2001)Leading the revolutionInnovating Our Way to the Next Industrial Revolution (2001)Innovating Our Way to the Nex…The Six Sigma Handbook (2000)The Six Sigma HandbookNew service development: a review of the literature and annotated bibliography (1998)New service development: a re…The machine that changed the world (1992)The machine that changed the …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Service management and marketing: managing the moments of truth in service competition (1990)Determinants of New Product Performance: A Review and Meta‐Analysis (1994)Marketing management: analysis. planning. implementation and control (2000)Service Blueprinting: A Practical Technique for Service Innovation (2008)Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco (2013)Relationship between innovation capability, innovation type, and firm performance (2017)Want to perfect your company's service? Use behavioral science. (2001)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Development of a Scale to Measure Memorable Tourism Experiences (2010)Understanding Customer Experience Throughout the Customer Journey (2016)The Strength of Weak Ties (1973)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)BUILDING THEORY ABOUT THEORY BUILDING: WHAT CONSTITUTES A THEORETICAL CONTRIBUTION? (2011)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)Managerial Innovation: Conceptions, Processes and Antecedents (2011)Organizational innovation as an enabler of technological innovation capabilities and firm performance (2012)Complexity Leadership Theory: Shifting leadership from the industrial age to the knowledge era (2007)Creative Cities, Creative Spaces and Urban Policy (2009)Impact of COVID-19 pandemic on micro, small, and medium-sized Enterprises operating in Pakistan (2020)Knowledge‐based resources, entrepreneurial orientation, and the performance of small and medium‐sized businesses (2003)Entrepreneurial orientation and small business performance: a configurational approach (2004)The Business Model: Recent Developments and Future Research (2011)The Contingent Value of Responsive and Proactive Market Orientations for New Product Program Performance* (2005)Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic (2010)Collaborative networked organisations and customer communities: value co-creation and co-innovation in the networking era (2011)Learning, Teaching, and Scholarship in a Digital Age (2009)Closing the Marketing Capabilities Gap (2011)Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry (1995)Dynamic capabilities and strategic management (1997)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1992The machine that changed the world5,805 cited
  • 2001Leading the revolution1,797 cited
  • 2008Management Innovation1,612 cited
  • 2012Management Challenges for the 21st Century1,475 cited
  • 2002Managing the Total Customer Experience1,061 cited
  • 2008The Future of Management854 cited
  • 2006The why, what, and how of management innovation.801 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2002Turn customer input into innovation.539 cited
  • 2000The Six Sigma Handbook483 cited
  • 2006Creating new markets through service innovation465 cited
  • 2001Innovating Our Way to the Next Industrial Revolution390 cited
  • 2010Six Sigma: a literature review268 cited
  • 2008The customer-centered innovation map.164 cited
  • 2005Lean consumption160 cited

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