Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

An Overloaded Multiclass FIFO Queue with Abandonments

15 references·1 citing·36 second hop

FromToDepth

this work references cited by second hop

References

2005Statistical Analysis of a Telephone Call Center804 cited
2002Designing a Call Center with Impatient Customers576 cited
1970Multiple channel queues in heavy traffic. I438 cited
2005Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue275 cited
2006Fluid Models for Multiserver Queues with Abandonments268 cited
1984Single-server queues with impatient customers219 cited
1981ON QUEUES WITH IMPATIENT CUSTOMERS.183 cited
2008The Impact of Delay Announcements in Many-Server Queues with Abandonment163 cited
2006Recipient Choice Can Address the Efficiency-Equity Trade-off in Kidney Transplantation: A Mechanism Design Model149 cited
2004Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments141 cited
2005A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging121 cited
2004The impact of customers? patience on delay and abandonment: some empirically-driven experiments with the M/M/ n + G queue90 cited
2008Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic58 cited
2008Fluid Models for Overloaded Multiclass Many-Server Queueing Systems with First-Come, First-Served Routing55 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1999

A heavy traffic limit theorem for a class of open queueing networks with finite buffers

52 cited

Cited by

2016Beyond Heavy-Traffic Regimes: Universal Bounds and Controls for the Single-Server Queue25 cited