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IT Service Climate: An Extension to IT Service Quality Research
16 references·4 citing·37 second hop
IT Service Climate: An Extension to IT Service Quality Research (2008)IT Service Climate: An Extension to IT Se…Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 (2005)Behavioral Intention Formatio…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…A Theory of Goal Setting and Task PerformanceA Theory of Goal Setting and Task Performance, by LockeEdwin A. and LathamGary P.. Englewood Cliffs, NJ: Prentice-Hall, 1990. (1991)A Theory of Goal Setting and …A Theory of Goal Setting and Task Performance (1991)A Theory of Goal Setting and …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Organizational Culture and Leadership (1986)Organizational Culture and Le…Estimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…The Social Psychology of Organizations. (1979)The Social Psychology of Orga…Motivation through the design of work: test of a theory (1976)Motivation through the design…Exchange and Power in Social Life. (1965)Exchange and Power in Social …Work and motivation (1964)Work and motivationField Theory in Social Science (1953)Field Theory in Social ScienceModular Service Design of Information Technology-Enabled Services (2022)Modular Service Design of Inf…Developing sustainable workplace through leadership: Perspectives of transformational leadership and of organizational citizenship behavior (2022)Developing sustainable workpl…Handle mergers and acquisitions with care: the fragility of trust between the IT-service provider and end-users (2015)Handle mergers and acquisitio…Extending the IT service quality measurement framework through a systematic literature review (2012)Extending the IT service qual…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Handbook of Social Psychology (1969)Development of the Job Diagnostic Survey. (1975)A three-component conceptualization of organizational commitment (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)The Power of Feedback (2007)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial least squares structural equation modeling (PLS-SEM) (2014)The theory of planned behavior (1991)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Self‐determination theory and work motivation (2005)Core capabilities and core rigidities: A paradox in managing new product development (1992)Relative absorptive capacity and interorganizational learning (1998)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1979The Social Psychology of Organizations.12,235 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1964Work and motivation10,436 cited
  • 1986Organizational Culture and Leadership9,602 cited
  • 1976Motivation through the design of work: test of a theory8,956 cited
  • 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
  • 1953Field Theory in Social Science5,190 cited
  • 1991A Theory of Goal Setting and Task Performance4,840 cited
  • 1984Estimating within-group interrater reliability with and without response bias.4,773 cited
  • 2005Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate14,341 cited
  • 1991A Theory of Goal Setting and Task PerformanceA Theory of Goal Setting and Task Performance, by LockeEdwin A. and LathamGary P.. Englewood Cliffs, NJ: Prentice-Hall, 1990.

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4,145 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
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    • 2012Extending the IT service quality measurement framework through a systematic literature review47 cited
    • 2022Developing sustainable workplace through leadership: Perspectives of transformational leadership and of organizational citizenship behavior34 cited
    • 2022Modular Service Design of Information Technology-Enabled Services20 cited
    • 2015Handle mergers and acquisitions with care: the fragility of trust between the IT-service provider and end-users16 cited