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The impact of IT outsourcing on information systems success

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References

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1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1989Agency Theory: An Assessment and Review13,327 cited
1996The Behavioral Consequences of Service Quality11,994 cited
2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage9,956 cited
1989EQS : structural equations program manual9,698 cited
1981The Economics of Organization: The Transaction Cost Approach6,452 cited
1960Modern factor analysis5,122 cited
1994Putting the Service-Profit Chain to Work3,732 cited
1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
1993

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The Nature and Determinants of Customer Expectations of Service

2,665 cited

1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited

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