SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Driving NFL Fan Satisfaction and Return Intentions With Concession Service Quality
12 references·6 citing·45 second hop
Driving NFL Fan Satisfaction and Return Intentions With Concession Service Quality (2009)Driving NFL Fan Satisfaction and Return I…Ticket Prices, Concessions and Attendance at Professional Sporting Events (2007)Ticket Prices, Concessions an…Do Intentions Really Predict Behavior? Self-Generated Validity Effects in Survey Research (2005)Do Intentions Really Predict …Customer retention is not enough (2005)Customer retention is not eno…The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison (2004)The Measurement of Service Qu…Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Angry Customers don't Come Ba…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Improving the measurement of service quality (1993)Improving the measurement of …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Attitudes, Traits, and Actions: Dispositional Prediction of Behavior in Personality and Social Psychology (1987)Attitudes, Traits, and Action…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Service Quality in Spectator Sports: A Review and Research Agenda (2024)Service Quality in Spectator …Spirituality in the stands: sports spectatorship, spirituality, wellbeing and personality (2019)Spirituality in the stands: s…Perceived Service Quality and Loyalty of Fitness Centers' Customers: Segmenting Members Through Their Exercise Motives (2017)Perceived Service Quality and…Segmenting the collegiate football game spectator: a cluster analysis approach (2016)Segmenting the collegiate foo…Measuring service quality of international tennis coach education courses (2014)Measuring service quality of …CALIDAD, SATISFACCIÓN Y VALOR PERCIBIDO DE LOS USUARIOS DE UN SERVICIO DEPORTIVO PÚBLICO (2012)CALIDAD, SATISFACCIÓN Y VALOR…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Competing models of entrepreneurial intentions (2000)The theory of planned behavior: Frequently asked questions (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Understanding Relationship Marketing Outcomes (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Refinement and reassessment of the SERVQUAL scale. (1991)Measuring Service Quality: A Reexamination and Extension (1992)E-S-QUAL (2004)The Handbook of Social Psychology (1969)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Mind, Self, and Society (2015)Advances in Consumer Research (2025)The Cognitive Structure of Emotions (1988)Emotion And Adaptation (1991)The Behavioral Consequences of Service Quality (1996)Emotions in consumer behavior: a hierarchical approach (2004)The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004)A Theory of Regret Regulation 1.0 (2007)The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research (1988)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Gray Shades of Green: Causes and Consequences of Green Skepticism (2015)Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)The validity of the SERVQUAL and SERVPERF scales (2007)Customer value: The next source for competitive advantage (1997)Quality, satisfaction and behavioral intentions (2000)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,007 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,913 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1987Attitudes, Traits, and Actions: Dispositional Prediction of Behavior in Personality and Social Psychology1,535 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,039 cited
  • 2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services899 cited
  • 2005Do Intentions Really Predict Behavior? Self-Generated Validity Effects in Survey Research657 cited
  • 2004The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison215 cited
  • 2005Customer retention is not enough188 cited
  • 2007Ticket Prices, Concessions and Attendance at Professional Sporting Events113 cited

Cited by

  • 2017Perceived Service Quality and Loyalty of Fitness Centers' Customers: Segmenting Members Through Their Exercise Motives29 cited
  • 2012

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

CALIDAD, SATISFACCIÓN Y VALOR PERCIBIDO DE LOS USUARIOS DE UN SERVICIO DEPORTIVO PÚBLICO
19 cited
  • 2024Service Quality in Spectator Sports: A Review and Research Agenda17 cited
  • 2019Spirituality in the stands: sports spectatorship, spirituality, wellbeing and personality12 cited
  • 2016Segmenting the collegiate football game spectator: a cluster analysis approach12 cited
  • 2014Measuring service quality of international tennis coach education courses5 cited