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Concept of Productivity in Service Sector
16 references·2 citing·32 second hop
Concept of Productivity in Service Sector (2005)Concept of Productivity in Service SectorOperations management (2010)Operations managementDemystifying productivity and performance (2005)Demystifying productivity and…Service productivity (2004)Service productivityService Management (2004)Service ManagementService quality and productivity: A synergistic perspective (2002)Service quality and productiv…Measurement of productivity of professional services (1999)Measurement of productivity o…Productivity, quality and relationship marketing in service operations (1998)Productivity, quality and rel…Content and measurement of productivity in the service sector (1998)Content and measurement of pr…Performance measurement in service businesses revisited (1996)Performance measurement in se…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Productivity as a Performance Measure (1992)Productivity as a Performance…Performance measurement in service businesses (1991)Performance measurement in se…Measuring Productivity in Services (1990)Measuring Productivity in Ser…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…The Marketing Imagination (1983)The Marketing ImaginationThe Marketing of Services (1980)The Marketing of ServicesUnderstanding the nature of processes: an information-processing perspective (2017)Understanding the nature of p…The Role of Human Resources Training in Improving the Employee's Performance: Applied Study in the Five Stars Hotels in Jordan (2017)The Role of Human Resources T…The Commitment-Trust Theory of Relationship Marketing (1994)The balanced scorecard: Translating strategy into action (1997)The notion of internal market orientation and employee job satisfaction: some preliminary evidence (2008)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Performance measurement system design (1995)Cost & effect: using integrated cost systems to drive profitability and performance (1998)Causality Between High-Performance Work Systems and Organizational Performance (2014)Translating the impact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity (2017)Evaluating quality in human-robot interaction: A systematic search and classification of performance and human-centered factors, measures and metrics towards an industry 5.0 (2022)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-S-QUAL (2004)Developing Buyer-Seller Relationships (1987)The value concept and relationship marketing (1996)Intellectual capital: an exploratory study that develops measures and models (1998)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Quality in the Service Sector: A Review (1989)Internal marketing: a review and some interdisciplinary research challenges (1995)Building and testing theories of decision making by travellers (2004)Efficiency, customer service and financial performance among Australian financial institutions (2004)Operations strategy for the effective delivery of integrated industrial product‐service offerings (2011)Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers (2020)An exploration towards a production theory and its application to construction (2000)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Lean and green – a systematic review of the state of the art literature (2015)The relationship marketing process: communication, interaction, dialogue, value (2004)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)The determinants of service quality: satisfiers and dissatisfiers (1995)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995–2004) for research and applications (2006)
this work references cited by second hop

References

  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2010Operations management1,792 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1983The Marketing Imagination961 cited
  • 1991Performance measurement in service businesses782 cited
  • 2004Service Management722 cited
  • 2005Demystifying productivity and performance466 cited
  • 1980The Marketing of Services363 cited
  • 1998Productivity, quality and relationship marketing in service operations301 cited
  • 2002Service quality and productivity: A synergistic perspective256 cited
  • 2004Service productivity209 cited
  • 1996Performance measurement in service businesses revisited179 cited
  • 1990Measuring Productivity in Services164 cited
  • 1998Content and measurement of productivity in the service sector138 cited
  • 1999Measurement of productivity of professional services127 cited
  • 1992Productivity as a Performance Measure95 cited

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2017
Understanding the nature of processes: an information-processing perspective
34 cited
  • 2017The Role of Human Resources Training in Improving the Employee's Performance: Applied Study in the Five Stars Hotels in Jordan16 cited