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Improving service quality in technical education: use of interpretive structural modeling
16 references·0 citing·43 second hop
Improving service quality in technical education: use of interpretive structural modeling (2012)Improving service quality in technical ed…TQM implementation and students' satisfaction of academic performance (2005)TQM implementation and studen…The congruence of quality values in higher education (2005)The congruence of quality val…Productivity improvement of a computer hardware supply chain (2005)Productivity improvement of a…Quest for excellence in business education: a study of student impressions of service quality (2004)Quest for excellence in busin…Beyond mapping and embedding graduate attributes: bringing together quality assurance and action learning to create a validated and living curriculum (2004)Beyond mapping and embedding …A STRUCTURAL EQUATION MODEL OF SUPPLY CHAIN MANAGEMENT STRATEGIES AND FIRM PERFORMANCE (2003)A STRUCTURAL EQUATION MODEL O…Quality Management (2002)Quality ManagementMeasurement of business excellence (1998)Measurement of business excel…Multi‐models of quality in education (1997)Multi‐models of quality in ed…SERVQUAL revisited: a critical review of service quality (1996)SERVQUAL revisited: a critica…Vendor Selection Using Interpretive Structural Modelling (ISM) (1994)Vendor Selection Using Interp…Total Quality Management in Services (1994)Total Quality Management in S…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…SOCIETAL SYSTEMS Planning, Policy and Complexity (1978)SOCIETAL SYSTEMS Planning, Po…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)How College Affects Students: Findings and Insights From Twenty Years of Research. (1992)Transfer: Using Learning in New Contexts. (1995)Effects of Learning Skills Interventions on Student Learning: A Meta-Analysis (1996)A framework for implementing TQM in higher education programs (2007)Higher education for sustainability: seeking affective learning outcomes (2008)Facing up to the challenge: why is it so hard to develop graduate attributes? (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Service quality models: a review (2005)Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit (1984)Dynamic capabilities and strategic management (1997)An empirical study of the impact of e‐business technologies on organizational collaboration and performance (2007)Responsive supply chain: A competitive strategy in a networked economy☆ (2007)Supply chain capabilities, risks, and resilience (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)The fifth discipline, the art and practice of the learning organization (1991)Student perceptions of service quality in a UK university business and management faculty (2000)Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)Does higher education service quality effect student satisfaction, image and loyalty? (2016)An Analysis Of Vendor Selection Systems And Decisions (1966)Proactive Procurement: The Key to Increased Profits, Productivity, and Quality (1984)Vendor selection criteria and methods (1991)A review of methods supporting supplier selection (2001)Perspectives in supply chain risk management (2006)An analysis of the drivers affecting the implementation of green supply chain management (2011)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL (2006)Interpreting the Interpretive Structural Model (2012)Cutting Corners and Working Overtime: Quality Erosion in the Service Industry (2001)The Effectiveness of Internal Auditing: An Empirical Examination of its Determinants in Israeli Organisations (2010)Impact of green supply chain management practices on firms’ performance: an empirical study from the perspective of Pakistan (2017)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1992An empirical assessment of the SERVQUAL scale2,134 cited
  • 1996SERVQUAL revisited: a critical review of service quality1,036 cited
  • 1994Vendor Selection Using Interpretive Structural Modelling (ISM)975 cited
  • 2002Quality Management674 cited
  • 1997Multi‐models of quality in education632 cited
  • 1978SOCIETAL SYSTEMS Planning, Policy and Complexity425 cited
  • 2003A STRUCTURAL EQUATION MODEL OF SUPPLY CHAIN MANAGEMENT STRATEGIES AND FIRM PERFORMANCE418 cited
  • 2004Beyond mapping and embedding graduate attributes: bringing together quality assurance and action learning to create a validated and living curriculum372 cited
  • 1998Measurement of business excellence258 cited
  • 2005Productivity improvement of a computer hardware supply chain222 cited
  • 2004Quest for excellence in business education: a study of student impressions of service quality182 cited
  • 2005The congruence of quality values in higher education165 cited
  • 2005TQM implementation and students' satisfaction of academic performance

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156 cited
  • 1994Total Quality Management in Services137 cited
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