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Integrating Refined Kano Model, Quality Function Deployment, and Grey Relational Analysis to Improve Service Quality of Nursing Homes
16 references·5 citing·38 second hop
Integrating Refined Kano Model, Quality Function Deployment, and Grey Relational Analysis to Improve Service Quality of Nursing Homes (2012)Integrating Refined Kano Model, Quality F…Quality Function Deployment (2021)Quality Function DeploymentThe refined Kano's model and its application (2005)The refined Kano's model and …Using grey theory in quality function deployment to analyse dynamic customer requirements (2004)Using grey theory in quality …Strategic use of quality function deployment (QFD) in the construction industry (2004)Strategic use of quality func…An evaluation approach to engineering design in QFD processes using fuzzy goal programming models (2004)An evaluation approach to eng…A fuzzy optimization model for QFD planning process using analytic network approach (2004)A fuzzy optimization model fo…User Expectations and Rankings of Quality Factors in Different Web Site Domains (2001)User Expectations and Ranking…Quality function deployment in the food industry: a review (2000)Quality function deployment i…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Framework of a fuzzy quality function deployment system (1996)Framework of a fuzzy quality …AN AHP FRAMEWORK FOR PRIORITIZING CUSTOMER REQUIREMENTS IN QFD: AN INDUSTRIALIZED HOUSING APPLICATION (1994)AN AHP FRAMEWORK FOR PRIORITI…Quality Function Deployment: A Practitioner's Approach (1993)Quality Function Deployment: …ON HOW TO PRIORITIZE DESIGN REQUIREMENTS DURING THE QFD PLANNING PROCESS (1993)ON HOW TO PRIORITIZE DESIGN R…Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality (1991)Consumer evaluation perspecti…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Using grey-quality function deployment to construct an aesthetic product design matrix (2023)Using grey-quality function d…Mapping the customer centric weather index insurance service design using quality function deployment (2022)Mapping the customer centric …Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands (2020)Product attributes based on c…A Novel Approach to Identify the Categories of Attributes for the Three-Factor Structure in Customer Satisfaction (2020)A Novel Approach to Identify …A holistic fuzzy approach to create competitive advantage via quality management in services industry (case study: life-insurance services) (2016)A holistic fuzzy approach to …Transforming Qualitative Information: Thematic Analysis and Code Development (1998)Development and validation of an instrument to measure user perceived service quality of information presenting Web portals (2004)Virtual Product Experience: Effects of Visual and Functional Control of Products on Perceived Diagnosticity and Flow in Electronic Shopping (2004)The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively (2008)Operations Research -- An Introduction (1980)The analytic hierarchy process : planning, priority setting, resource allocation (1980)The House of Quality (1988)Product Development Cycle Time and Organizational Performance (1997)Fuzzy multicriteria models for quality function deployment (2000)Multiple Attribute Decision Making: Methods and Applications (1981)Determination of an optimal set of design requirements using house of quality (1998)Risk prioritization in failure mode and effects analysis under uncertainty (2010)A four-phase AHP–QFD approach for supplier assessment: a sustainability perspective (2011)An approach to quality function deployment based on probabilistic linguistic term sets and ORESTE method for multi-expert multi-criteria decision making (2017)The Analytic Hierarchy Process (1985)The Voice of the Customer (1993)A framework for the Selection of a packaging design based on the SWARA method (2015)Fuzzy sets (1965)Fuzzy sets (1996)Choosing knowledge management strategies by using a combined ANP and DEMATEL approach (2007)On the extent analysis method for fuzzy AHP and its applications (2007)The analytic hierarchy process and analytic network process: an overview of applications (2010)A model of consumer perceptions and store loyalty intentions for a supermarket retailer (1998)Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review (2008)Understanding customer needs through quantitative analysis of Kano's model (2010)Logistics service design for cross-border E-commerce using Kansei engineering with text-mining-based online content analysis (2016)A fuzzy AHP-based simulation approach to concept evaluation in a NPD environment (2005)A fuzzy-QFD approach to supplier selection (2006)Design concept evaluation in product development using rough sets and grey relation analysis (2008)Quality function deployment (2012)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Quality function deployment: A literature review (2002)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)
this work references cited by second hop

References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 2004A fuzzy optimization model for QFD planning process using analytic network approach627 cited
  • 2001User Expectations and Rankings of Quality Factors in Different Web Site Domains421 cited
  • 1993ON HOW TO PRIORITIZE DESIGN REQUIREMENTS DURING THE QFD PLANNING PROCESS370 cited
  • 2005The refined Kano's model and its application302 cited
  • 1994AN AHP FRAMEWORK FOR PRIORITIZING CUSTOMER REQUIREMENTS IN QFD: AN INDUSTRIALIZED HOUSING APPLICATION287 cited
  • 1996Framework of a fuzzy quality function deployment system231 cited
  • 2004An evaluation approach to engineering design in QFD processes using fuzzy goal programming models190 cited
  • 2021Quality Function Deployment190 cited
  • 2004Strategic use of quality function deployment (QFD) in the construction industry179 cited
  • 1993Quality Function Deployment: A Practitioner's Approach140 cited
  • 2000Quality function deployment in the food industry: a review136 cited

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1991
Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality
122 cited
  • 2004Using grey theory in quality function deployment to analyse dynamic customer requirements105 cited
  • Cited by

    • 2022Mapping the customer centric weather index insurance service design using quality function deployment28 cited
    • 2016A holistic fuzzy approach to create competitive advantage via quality management in services industry (case study: life-insurance services)24 cited
    • 2023Using grey-quality function deployment to construct an aesthetic product design matrix13 cited
    • 2020Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands12 cited
    • 2020A Novel Approach to Identify the Categories of Attributes for the Three-Factor Structure in Customer Satisfaction9 cited