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A Partially Hidden Markov Model of Customer Dynamics for CLV Measurement
16 references·11 citing·37 second hop
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References

  • 2003Return on Marketing: Using Customer Equity to Focus Marketing Strategy2,149 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 1997Market Segmentation: Conceptual and Methodological Foundations1,866 cited
  • 2000On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing1,364 cited
  • 2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited
  • 1998Customer lifetime value: Marketing models and applications975 cited
  • 2004A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy948 cited
  • 2000Market Segmentation780 cited
  • 1987Counting Your Customers: Who-Are They and What Will They Do Next?636 cited
  • 2005RFM and CLV: Using Iso-Value Curves for Customer Base Analysis595 cited
  • 2005“Counting Your Customers” the Easy Way: An Alternative to the Pareto/NBD Model454 cited
  • 2008A Hidden Markov Model of Customer Relationship Dynamics374 cited
  • 2000Modeling customer relationships as Markov chains346 cited
  • 1994Customer Base Analysis: An Industrial Purchase Process Application337 cited
  • 2008Database Marketing: Analyzing and Managing Customers

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290 cited
  • 1998Determining Segmentation in Sales Response across Consumer Purchase Behaviors232 cited
  • Cited by

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    • 2017Marketing Models for the Customer-Centric Firm31 cited
    • 2022Customer base analysis with recurrent neural networks28 cited
    • 2021Applied Big Data Analysis to Build Customer Product Recommendation Model25 cited
    • 2014Unveiling the relationship between the transaction timing, spending and dropout behavior of customers23 cited
    • 2014Customer's life-time value using the RFM model in the banking industry: a case study20 cited
    • 2021Maximizing customers' lifetime value using limited marketing resources16 cited
    • 2017A model to improve management of banking customers14 cited
    • 2016A nonhomogeneous hidden Markov model of response dynamics and mailing optimization in direct marketing13 cited
    • 2024Business Analytics in Customer Lifetime Value: An Overview Analysis10 cited
    • 2014For New Customers Only: A Study on the Effect of Acquisition Campaigns on a Service Company's Existing Customers’ CLV10 cited