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Why do off‐shored I ndian call centre workers want to leave their jobs?
16 references·1 citing·51 second hop
Why do off‐shored I ndian call centre workers want to leave their jobs? (2013)Why do off‐shored I ndian call centre wor…English with an accent: language, ideology, and discrimination in the United States (2014)English with an accent: langu…International Review of Industrial and Organizational Psychology 2008 (2008)International Review of Indus…5 Turnover and Retention Research: A Glance at the Past, a Closer Review of the Present, and a Venture into the Future (2008)5 Turnover and Retention Rese…The customer is not always right: customer aggression and emotion regulation of service employees (2004)The customer is not always ri…MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH. (2002)MANAGING CUSTOMER SERVICES: H…The Social Psychology of Stigma. (2001)The Social Psychology of Stig…Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Justice at the millennium: A …A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium (2000)A Meta-Analysis of Antecedent…Stigma consciousness: The psychological legacy of social stereotypes. (1999)Stigma consciousness: The psy…‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…Sampling hard to reach populations (1997)Sampling hard to reach popula…Stereotype threat and the intellectual test performance of African Americans. (1995)Stereotype threat and the int…Doing Research on Sensitive Topics (1995)Doing Research on Sensitive T…A Review and an Integration of Research on Job Burnout (1993)A Review and an Integration o…Perceptions of Organizational Politics Scale (POPS): Development and Construct Validation (1991)Perceptions of Organizational…Assessing the attitudes and perceptions of organizational members (1983)Assessing the attitudes and p…Using involvement to enhance employee engagement in IT firms: examining leadership initiatives in a key developing national context (2018)Using involvement to enhance …Stress, appraisal, and coping (1985)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Is “service with a smile” enough? 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References

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622 cited
  • 2008International Review of Industrial and Organizational Psychology 2008613 cited
  • 1991Perceptions of Organizational Politics Scale (POPS): Development and Construct Validation561 cited
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    • 2018Using involvement to enhance employee engagement in IT firms: examining leadership initiatives in a key developing national context7 cited