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Administração pública voltada para o cidadão: quadro teórico-conceitual
13 references·0 citing·39 second hop
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References

  • 2000Fundamental Changes in Marketing Organization: The Movement toward a Customer-Focused Organizational Structure416 cited
  • 1997Banishing Bureaucracy: The Five Strategies for Reinventing Government406 cited
  • 1998Banishing Bureaucracy: The Five Strategies for Reinventing Government325 cited
  • 1998Consumer Sovereignty and Quasi-Market Failure171 cited
  • 1996Reinventing Government as Postmodern Symbolic Politics119 cited
  • 1999Better, Faster, Stronger106 cited
  • 1993Improving government performance: an owner's manual97 cited
  • 1995The Rhetoric of Reform and Political Reality in the National Performance Review90 cited
  • 2015Reinventando o governo: como o espírito empreendedor está transformando o setor público59 cited
  • 1997Citizen engagement: beyond the customer revolution28 cited
  • 1999The Political Economy of Results-Oriented Management in the “Neoadministrative State”20 cited
  • 1988A consumer‐oriented culture?17 cited
  • 2000A nova administração pública e o foco no cidadão: burocracia X marketing?*12 cited

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