Residents as Travel Destination Information Providers: An Online Community Perspective

İrem Önder · Kyle Maurice Woosnam · Elizabeth Dennis Baldwin · Sheila J. Backman

144 citations0/0 files storedJournal of Travel Research

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Digital Marketing and Social Media Diverse Aspects of Tourism Research Sharing Economy and Platforms

Abstract

Prior research regarding residents and tourists has focused on their commonalities and interactions occurring on-site. What is missing from the literature is an examination of residents as information sources to potential tourists. Online travel communities offer such a viable venue. This study has two main purposes. The first is to examine the influence residents may have on travel decisions and identify the types of travel decisions they influence. The second is to compare the influence residents have on travel decisions with other online community members (i.e., experienced travelers). Treemapper is used to identify the country forums, and thematic networks are used for the analysis of influence of eWOM. The results reveal that nearly one-third of the communication threads (including 1,699 postings from 713 contributing members) have been influential for members. Residents are more influential in accommodations and food and beverage recommendations, whereas experienced travelers are more influential in the destination information category.

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2003The Uses of Argument 1970Information and Consumer Behavior 2001Thematic networks: an analytic tool for qualitative research 1955A study of normative and informational social influences upon individual judgment.2002Qualitative research in practice : examples for discussion and analysis 2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms 2007Electronic word-of-mouth in hospitality and tourism management 1989Measurement of Consumer Susceptibility to Interpersonal Influence

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