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Motivational Orientation as an Internal Marketing Tool in Service Training: A Study of Service Delivery in a Hospital
16 references·5 citing·42 second hop
Motivational Orientation as an Internal Marketing Tool in Service Training: A Study of Service Delivery in a Hospital (2011)Motivational Orientation as an Internal M…How to Develop Successful Hospitality Innovation (2005)How to Develop Successful Hos…The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes (2003)The Effect of Management Comm…Teaching by Principles: An Interactive Approach to Language Pedagogy (2001)Teaching by Principles: An In…Factors Affecting Motivation to Transfer Training (1998)Factors Affecting Motivation …TRAINEE CHARACTERISTICS AND THE OUTCOMES OF OPEN LEARNING (1995)TRAINEE CHARACTERISTICS AND T…A student's contributions to second-language learning. Part II: Affective variables (1993)A student's contributions to …The empowerment of service workers: what, why, how, and when. (1992)The empowerment of service wo…INFLUENCES OF INDIVIDUAL AND SITUATIONAL CHARACTERISTICS ON MEASURES OF TRAINING EFFECTIVENESS. (1992)INFLUENCES OF INDIVIDUAL AND …The Socio‐Educational Model of Second‐Language Learning: Assumptions, Findings, and Issues* (1988)The Socio‐Educational Model o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…RESEARCH NOTES. ENTRY INTO TRAINING PROGRAMS AND ITS EFFECTS ON TRAINING OUTCOMES: A FIELD EXPERIMENT. (1987)RESEARCH NOTES. ENTRY INTO TR…Trainees' Attributes and Attitudes: Neglected Influences on Training Effectiveness (1986)Trainees' Attributes and Atti…THE INFLUENCE OF TRAINEE ATTITUDES ON TRAINING EFFECTIVENESS: TEST OF A MODEL (1986)THE INFLUENCE OF TRAINEE ATTI…The Service encounter : managing employee/customer interaction in service businesses (1985)The Service encounter : manag…THE ROLE OF ATTITUDES AND MOTIVATION IN SECOND LANGUAGE LEARNING: CORRELATIONAL AND EXPERIMENTAL CONSIDERATIONS (1985)THE ROLE OF ATTITUDES AND MOT…Culture and Language as Factors in Learning and Education (1984)Culture and Language as Facto…Staff retention: a factor of sustainable competitive advantage in the higher education sector of Pakistan (2020)Staff retention: a factor of …Extending understanding of the internal marketing practice and employee satisfaction relationship: A budget Chinese airline empirical examination (2018)Extending understanding of th…Training, Job Satisfaction, POS and Service Quality: The Case of Malaysia (2015)Training, Job Satisfaction, P…How to enhance the impact of training on service quality? (2015)How to enhance the impact of …Applying Importance-Performance Analysis for Improving Internal Marketing of Hospital Management in Taiwan (2013)Applying Importance-Performan…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Generalized expectancies for internal versus external control of reinforcement. (1966)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change (1978)Cross-Cultural Training Effectiveness: A Review and a Theoretical Framework for Future Research (1990)Effectiveness of training in organizations: A meta-analysis of design and evaluation features. (2003)Training Transfer: An Integrative Literature Review (2007)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)The flawed four‐level evaluation model (1996)A META‐ANALYSIS OF THE RELATIONS AMONG TRAINING CRITERIA (1997)Games, Motivation, and Learning: A Research and Practice Model (2002)Construct validity in psychological tests. (1955)Research in Organizational Behavior. (1986)AN INVESTIGATION OF THE DETERMINANTS OF SUCCESSFUL ASSIGNED MENTORING RELATIONSHIPS (1988)Social psychology and second language learning : the role of attitudes and motivation (1985)Foreign Language Classroom Anxiety (1986)Language Learning Strategies: What Every Teacher Should Know (1991)On the Measurement of Affective Variables in Second Language Learning (1993)Towards a Full Model of Second Language Learning: An Empirical Investigation (1997)SECOND LANGUAGE ANXIETY AND ACHIEVEMENT (2019)The measurement of organizational commitment (1979)The Behavioral Consequences of Service Quality (1996)HOW BROADLY DOES EDUCATION CONTRIBUTE TO JOB PERFORMANCE? (2009)The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value (2009)The influence of age on the associations between HR practices and both affective commitment and job satisfaction: A meta‐analysis (2009)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors (2000)Potential Cultural Resistance to Pedagogical Imports: The Case of Communicative Language Teaching in China (2002)Understanding language teaching: from method to postmethod (2006)Methodology in Language Teaching: An Anthology of Current Practice (2008)The employee-organization relationship, organizational citizenship behaviors, and superior service quality (2002)The Impact of Perceived Organizational Support on the Relationship Between Boundary Spanner Role Stress and Work Outcomes (2003)PERFORMANCE PRODUCTIVITY AND QUALITY FRONTLINE EMPLOYEES IN SERVICE ORGANIZATIONS (2020)Empowering Minority Students: A Framework for Intervention (1986)School Effectiveness for Language Minority Students (1997)Translanguaging: origins and development from school to street and beyond (2012)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2001Teaching by Principles: An Interactive Approach to Language Pedagogy6,196 cited
  • 1992The empowerment of service workers: what, why, how, and when.1,243 cited
  • 1986Trainees' Attributes and Attitudes: Neglected Influences on Training Effectiveness1,211 cited
  • 1986THE INFLUENCE OF TRAINEE ATTITUDES ON TRAINING EFFECTIVENESS: TEST OF A MODEL964 cited
  • 1992INFLUENCES OF INDIVIDUAL AND SITUATIONAL CHARACTERISTICS ON MEASURES OF TRAINING EFFECTIVENESS.852 cited
  • 1984Culture and Language as Factors in Learning and Education690 cited
  • 1993A student's contributions to second-language learning. Part II: Affective variables621 cited
  • 2003The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes561 cited
  • 1985The Service encounter : managing employee/customer interaction in service businesses503 cited
  • 2005How to Develop Successful Hospitality Innovation430 cited
  • 1995TRAINEE CHARACTERISTICS AND THE OUTCOMES OF OPEN LEARNING293 cited
  • 1998Factors Affecting Motivation to Transfer Training266 cited
  • 1988The Socio‐Educational Model of Second‐Language Learning: Assumptions, Findings, and Issues*239 cited

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  • 1985THE ROLE OF ATTITUDES AND MOTIVATION IN SECOND LANGUAGE LEARNING: CORRELATIONAL AND EXPERIMENTAL CONSIDERATIONS231 cited
  • 1987RESEARCH NOTES. ENTRY INTO TRAINING PROGRAMS AND ITS EFFECTS ON TRAINING OUTCOMES: A FIELD EXPERIMENT.228 cited
  • Cited by

    • 2020Staff retention: a factor of sustainable competitive advantage in the higher education sector of Pakistan44 cited
    • 2018Extending understanding of the internal marketing practice and employee satisfaction relationship: A budget Chinese airline empirical examination37 cited
    • 2013Applying Importance-Performance Analysis for Improving Internal Marketing of Hospital Management in Taiwan36 cited
    • 2015How to enhance the impact of training on service quality?12 cited
    • 2015Training, Job Satisfaction, POS and Service Quality: The Case of Malaysia10 cited