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Perceptions of the first time restaurant customer
9 references·1 citing·42 second hop
Perceptions of the first time restaurant customer (2001)Perceptions of the first time restaurant …Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets (1996)Use of Service Quality Gap Th…The determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Measuring quality in restaurant operations: an application of the SERVQUAL instrument (1995)Measuring quality in restaura…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Measuring Service Quality in Restaurants: an Application of the Servqual Instrument (1994)Measuring Service Quality in …Diversification, Financial Performance, and Stability of Foodservice Firms (1994)Diversification, Financial Pe…Consumer Expectations and the Measurement of Perceived Service Quality (1993)Consumer Expectations and the…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The relationship of service quality dimensions of restaurant enterprises with satisfaction, behavioural intention, eWOM, and the moderating effect of atmosphere (2020)The relationship of service q…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The key determinants of Internet banking service quality: a content analysis (2001)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Models of Consumer Satisfaction Formation: An Extension (1988)Service quality in education: a student perspective (1997)Measuring service quality: current thinking and future requirements (1999)Customers’ expectations factors in restaurants (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Coefficient Alpha and the Internal Structure of Tests (1951)Comparative assessment of tourist satisfaction with destinations across two nationalities (2001)Customer service quality in the Greek Cypriot banking industry (2005)A Structural Model for Examining how Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando (2012)Zero defections: quality comes to services. (1990)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Review of Psychometric theory (2nd ed.). (1979)From intangibility to tangibility on service quality perceptions: a comparison study between consumers and service providers in four service industries (2002)A strategic service quality approach using analytic hierarchy process (2005)Customer Loyalty With Fine Dining: The Moderating Role of Gender (2013)Strategy, structure, and economic performance (1975)Towards an economic theory of the multiproduct firm (1982)Competitive advantage, creating and sustaining superior performance (1985)GPTCCC: An instrument for measuring group package tour service (2006)Effect of diversification on firm performance: Application of the entropy measure (2011)A review of service quality and service delivery (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Analyzing the Influence of eWOM on Customer Perception of Value and Brand Love in Hospitality Enterprise (2023)Determinants of Intention to Revisit in Hospitality Industry: A Cross-Cultural Study Based on Globe Project (2023)Consumer behaviour in the food service industry: a review (2002)ECOSERV (2003)Culture and service quality expectations (2007)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 1994Measuring Service Quality in Restaurants: an Application of the Servqual Instrument297 cited
  • 1993Consumer Expectations and the Measurement of Perceived Service Quality268 cited
  • 1995Measuring quality in restaurant operations: an application of the SERVQUAL instrument210 cited
  • 1996Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets108 cited
  • 1994Diversification, Financial Performance, and Stability of Foodservice Firms51 cited

Cited by

  • 2020The relationship of service quality dimensions of restaurant enterprises with satisfaction, behavioural intention, eWOM, and the moderating effect of atmosphere59 cited

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