Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Travelers’ Perceptions of Airline Alliance Benefits and Performance

16 references·11 citing·46 second hop

FromToDepth

this work references cited by second hop

References

1998Alliances and networks4,705 cited
1993STRATEGIC ALLIANCE STRUCTURING: A GAME THEORETIC AND TRANSACTION COST EXAMINATION OF INTERFIRM COOPERATION.2,695 cited
1989Collaborate with your competitors and win2,115 cited
1975Transportation research1,027 cited
2005Cambridge: Cambridge University874 cited
1995Strategic Alliances: A Synthesis of Conceptual Foundations638 cited
1991Measuring Service Quality in the Travel and Tourism Industry561 cited
1993Service Quality and Customer Loyalty in the Commercial Airline Industry497 cited
1995Tourism destination marketing alliances337 cited
1992Service Breakdowns: A Study of Critical Incidents in an Airline329 cited
2001Strategic alliances along the Niagara Wine Route295 cited
1995Strategic alliances: Choose your partners283 cited
2000International service variants: airline passenger expectations and perceptions of service quality277 cited
1998Service failure and loyalty: an exploratory empirical study of airline customers265 cited
2001Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers153 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1995International strategic alliances: Cooperating to compete153 cited

Cited by

2006Importance of Hotel Website Dimensions and Attributes: Perceptions of Online Browsers and Online Purchasers194 cited
2016Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant66 cited
2018In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers66 cited
2012Network resources and social capital in airline alliance portfolios50 cited
2014Airline alliances: Mobilizing network resources47 cited
2022‘It’s a man’s world’: a gender-equitable scoping review of gender, transportation, and work38 cited
2010Service Failure and Recovery in a Strategic Airline Alliance Context: Interplay of Locus of Service Failure and Social Identity37 cited
2016The impact of an aircraft's service environment on perceptions of in-flight food quality30 cited
2016Airline co-branded credit cards—An application of the theory of planned behavior25 cited
2012Consumer Perceived Value of International Networked Services: An Exploratory Study of the Case of Airline Alliance16 cited
2021The Impact of Airline Alliance Strategy on the Perceived Service Quality: A Global Survey15 cited