‘Citizen-centred’ public services: contestability without consumer-driven competition?

Steve J. Martin · Adrian L. Webb

28 citations0/0 files storedPublic Money & Management

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Public Policy and Administration Research Health Services Management and Policy Healthcare innovation and challenges

Abstract

Welsh policy-makers have rejected customer-driven market approaches to the delivery of public services. Instead they espouse a model of delivery rooted in collaboration and citizen engagement. Empirical evidence from two recent wide-ranging reviews of public services in Wales suggests that this approach could offer a viable alternative to user choice and competition but, for it to be fully effective, central and local government need to embrace other drivers of improvement.

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1996NEW MODES OF CONTROL IN THE PUBLIC SERVICE 2005Realising the potential : a review of the future role of further education colleges 1991Coordination: A problem in public sector management

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2019Managing for Citizen Satisfaction: Is Good Not Enough?2012Putting the Citizen at the Centre? Assembling Local Government Policy in Wales 2010Public sector reform in Northern Ireland: policy copying or a distinctive model of public sector modernization?2023Externalising policy advice within subnational governments 2010Model of Civil Service in Lithuania's Public Policy

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