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‘Citizen-centred’ public services: contestability without consumer-driven competition?
3 references·5 citing·31 second hop
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this work references cited by second hop

References

  • 1996NEW MODES OF CONTROL IN THE PUBLIC SERVICE455 cited
  • 2005Realising the potential : a review of the future role of further education colleges171 cited
  • 1991Coordination: A problem in public sector management166 cited

Cited by

  • 2019Managing for Citizen Satisfaction: Is Good Not Enough?26 cited
  • 2012Putting the Citizen at the Centre? Assembling Local Government Policy in Wales8 cited
  • 2010Public sector reform in Northern Ireland: policy copying or a distinctive model of public sector modernization?6 cited
  • 2023Externalising policy advice within subnational governments5 cited
  • 2010Model of Civil Service in Lithuania's Public Policy5 cited

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