Young consumers' views of infused soft drinks innovation

Abstract

Purpose This study has two aims: first, to develop a conceptual model for infused drinks innovation using the subjective norm and lifestyle as predictors; and second, to adapt the beverage science experimental variables and assess young consumers' experience of the taste, mood and health of infused drinks using the moderated mediation method. Design/methodology/approach Using quota sampling, the data were collected from three faculties in a private university. The conceptual model was developed using structural equation modelling (SEM). The model was validated by the first‐ and second‐order confirmatory factor analysis (CFA) of SEM. The multi‐dimensional variables of the taste, mood and health of the infused drinks were computed by the moderated mediation process and the final mediation effects were confirmed using Aroian tests. Findings The subjective norm and lifestyle variables predict innovation in infused soft drinks. The results from the moderated mediation analyses indicate that both male and female young consumers prefer the innovation of drinks to suit local tastes and be produced locally; the drinks should also have health and well‐being benefits. Research limitations/implications The sample size of 350 students was sufficient but the generalisability of the result was limited by the students being recruited from one university. Practical implications Parents may influence their children to change their favourite drinks if they are expensive. For this reason, the pricing strategy is important to price‐sensitive consumers. Offering favourite infused drinks to friends is often part of the lifestyle in Malaysia. In practice, implied recommendation is possible. If this happens, there is the likelihood that it may be communicated through the social network. Marketers should use this platform for promoting new drinks. Beverage innovators should learn from the local popular infused drinks as the baseline for drinks innovation and should innovate to suit local tastes. In particular, beverage manufacturers should consider satisfying the market segmentations for flavour lovers and health seekers. Lastly, for effective soft drinks advertising, it is recommended that beverage marketers should use trendy components in promotions. Originality/value The study highlights the possibility of conducting social research by incorporating variables from experimental studies. By using this method, external validation is possible when the measures are applied in an uncontrived setting. In addition, it could provide a better assessment of consumers' needs for product innovation.

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