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Business-impact analysis and simulation of critical incidents in IT service management
5 references·4 citing·36 second hop
Business-impact analysis and simulation of critical incidents in IT service management (2009)Business-impact analysis and simulation o…Estimating business value of IT services through process complexity analysis (2008)Estimating business value of …IT service management driven by business objectives An application to incident management (2006)IT service management driven …Business Driven Prioritization of Service Incidents (2004)Business Driven Prioritizatio…The balanced scorecard and IT governance (2000)The balanced scorecard and IT…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Met4ITIL: A process management and simulation-based method for implementing ITIL (2018)Met4ITIL: A process managemen…Decision-making in IT service management: a simulation based approach (2014)Decision-making in IT service…Business-driven IT management (2011)Business-driven IT managementAligning IT Service Levels and Business Performance: A Case Study (2010)Aligning IT Service Levels an…The balanced scorecard : measures that drive performance (1992)Using the balanced scorecard as a strategic management system (1996)Linking the IT Balanced Scorecard to the Business Objectives at a Major Canadian Financial group (2003)A conceptual framework for information technology governance effectiveness in private organizations (2012)Determinants of Effective Information Technology Governance (2012)Theory of Games and Economic Behavior (1945)A Quantitative Approach to IT Investment Allocation to Improve Business Results (2006)A decision support tool to optimize scheduling of IT changes (2007)SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process (2008)Integration Strategies and Tactics for Information Technology Governance (2011)Theory of games and economic behavior (2019)Managing the computer resource (1973)THE DIMENSIONAL FACT MODEL: A CONCEPTUAL MODEL FOR DATA WAREHOUSES (1998)Business Modeling with UML (2001)the delphi method: techniques and applications (1975)Time Series Analysis: Forecasting and Control (1977)Formal aspects of model validity and validation in system dynamics (1996)Business Dynamics (2000)Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)A multivariate approach for top-down project control using earned value management (2015)Proactive Management of IT Operations to Improve IT Services (2017)Software Process Simulation Modeling: Systematic literature review (2020)Benchmarking: the search for industry best practices that lead to superior performance (1989)Measuring the Linkage Between Business and Information Technology Objectives (1996)Service Management: Operations, Strategy, Information Technology (2003)Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives (2021)Time Series Analysis: Forecasting and Control. (1978)Research Challenges of Business-Driven IT Management (2007)Business-driven IT management - upping the ante of IT : exploring the linkage between it and business to improve both IT and business results (2008)Action Design Research1 (2011)Fundamentals of Business Process Management (2018)Strategic IT alignment Projects. Towards Good Governance (2021)Information System Audit Using COBIT and ITIL Framework: Literature Review (2022)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)
this work references cited by second hop

References

  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 2000The balanced scorecard and IT governance161 cited
  • 2006IT service management driven by business objectives An application to incident management66 cited
  • 2004Business Driven Prioritization of Service Incidents52 cited
  • 2008Estimating business value of IT services through process complexity analysis39 cited

Cited by

  • 2014Decision-making in IT service management: a simulation based approach34 cited
  • 2018Met4ITIL: A process management and simulation-based method for implementing ITIL30 cited
  • 2011Business-driven IT management21 cited
  • 2010Aligning IT Service Levels and Business Performance: A Case Study16 cited

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