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Moving from Excellence Models of Local Service Delivery to Benchmarking ‘Good Local Governance’
4 references·16 citing·45 second hop
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PUBLIC SERVICE AWARDS AS AN APPROACH TO SERVICE IMPROVEMENT (2007)THE SHINING LIGHTS? PUBLIC SE…Dimensions of performance appraisal systems in Jordanian private and public organizations (2007)Dimensions of performance app…Utilizing performance measurement to modernize the Greek public sector (2006)Utilizing performance measure…Factors in successful program implementation in Russia during the transition: pilot programs as a guide (2006)Factors in successful program…Governance und Verwaltungspolitik (2004)Governance und Verwaltungspol…An Inquiry into Balanced Scorecards within Best Value Implementation in UK Local Government (2003)An Inquiry into Balanced Scor…Politische vierteljahresschrift (1982)Rediscovering institutions: the organizational basis of politics (1990)Managing Complex Networks: Strategies for the Public Sector (1997)Governance — Modebegriff oder nützliches sozialwissenschaftliches Konzept? 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this work references cited by second hop

References

  • 2000Bowling alone: the collapse and revival of American community28,790 cited
  • 2000Bowling alone16,841 cited
  • 2000Governance, Politics and the State2,436 cited
  • 1997Understanding Governance829 cited

Cited by

  • 2011Defining place-keeping: The long-term management of public spaces161 cited
  • 2016Participatory Budgeting: A Comparative Study of Croatia, Poland and Slovakia96 cited
  • 2011The Mosaic of Governance: Creating a Picture with Definitions, Theories, and Debates83 cited
  • 2007Dimensions of performance appraisal systems in Jordanian private and public organizations83 cited
  • 2004Governance und Verwaltungspolitik80 cited
  • 2003An Inquiry into Balanced Scorecards within Best Value Implementation in UK Local Government77 cited
  • 2007THE SHINING LIGHTS? PUBLIC SERVICE AWARDS AS AN APPROACH TO SERVICE IMPROVEMENT67 cited
  • 2012Measuring New Public Management and Governance in Political Debate59 cited
  • 2018Measuring public value: a conceptual and applied contribution to the debate56 cited
  • 2013Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece56 cited
  • 2017Principles of performance dialogue in public administration

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47 cited
  • 2006Utilizing performance measurement to modernize the Greek public sector42 cited
  • 2010Governance und Verwaltungspolitik: Leitbilder und Reformkonzepte42 cited
  • 2018Adoption of Gender-Responsive Budgeting (GRB) by an Italian Municipality38 cited
  • 2006Factors in successful program implementation in Russia during the transition: pilot programs as a guide33 cited
  • 2011An inquiry into the strategic‐operational role of performance management in local government33 cited