A review on an employee empowerment in TQM practice

S. Thamizhmanii · Syed Hamid Hasan

52 citations0/0 files storedJournal of Achievements of Materials and Manufacturing Engineering

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Quality and Supply Management Management and Organizational Practices Management Systems and Quality Improvement

Abstract

Purpose: This paper discusses the issues of employee’s empowerment, their training needs, suggestions and other issues related to it. Total quality management (TQM) is a management technique adopted by the most manufacturing organizations. TQM in general is viewed as organization set up which will help to manufacture products at lowest cost by the following various management techniques through continuous improvement. Employee empowerment is providing decision making powers to a team or an individual. Design/methodology/approach: Employee empowerment is providing decision making powers for a team or individual. Findings: Employee empowerment is good for an organization and employee is empowered to make specific decision for the interest of the organization. Empowerment helps to play a wider role in an organization as a process owner. Research limitations/implications: This is a conceptual study, and hence, there is no hypothesis tested as an empirical study. It does provide a good foundation for future research. Originality/value: The paper is a conceptual design and more elaborative requirements can be done. This is an input to create awareness among the organizations.

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References

1995Empowering Service Employees 2002Quality Management 2000Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study 2008E-empowerment: Empowerment by the Internet 2004The antecedents of customer‐contact employees’ empowerment 1997People empowerment: the key to TQM success

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