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Rudeness at Work: Impulse over Restraint
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Rudeness at Work: Impulse over Restraint (2001)Rudeness at Work: Impulse over RestraintCitizens as Co-producers of Public Service Culture: How Citizen Incivility Affects Public Employee Motivations to Stay and Serve (2024)Citizens as Co-producers of P…An integrated model of the determinants and outcomes of workplace ostracism in the tourism industry (2022)An integrated model of the de…On Civility and Resilient Governance (2012)On Civility and Resilient Gov…The differential effects of interpersonal conflict from customers and coworkers: Trait anger as a moderator. (2011)The differential effects of i…Managing workplace incivility: The role of conflict management styles—antecedent or antidote? (2011)Managing workplace incivility…Linking workplace incivility to citizenship performance: The combined effects of affective commitment and conscientiousness (2011)Linking workplace incivility …Job Stress and Incivility (2011)Job Stress and IncivilityPayback: The parameters of revenge in romantic relationships (2009)Payback: The parameters of re…The interactive effect of attention control and the perceptions of others' entitlement behavior on job and health outcomes (2007)The interactive effect of att…Managing the unwanted truth: a framework for dissent strategy (2007)Managing the unwanted truth: …Exchange and Power in Social Life. (1965)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Developing and Testing a Dynamic Model of Workplace Incivility Change (2014)Exchange and Power in Social Life (2017)Social network ties and organizational citizenship behavior: evidence of a curvilinear relationship (2018)Workplace incivility: a literature review (2020)Diagnostic and Statistical Manual of Mental Disorders (2013)Stress: Appraisal and Coping (2013)The Power of Negative Disposition: An Examination of Trait and State Negative Affect With OCBI and OCBO (2018)Economic Action and Social Structure: The Problem of Embeddedness (1985)An Integrative Model Of Organizational Trust (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Conservation of resources: A new attempt at conceptualizing stress. (1989)Regulation of emotions, interpersonal conflict, and job performance for salespeople (2014)Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model (2015)Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review (2021)The Social Self: On Being the Same and Different at the Same Time (1991)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)The Social Identity Theory of Intergroup Behavior (2004)Is revenge about retributive justice, deterring harm, or both? (2017)Linking corporate social irresponsibility with workplace deviant behaviour: mediated by moral outrage (2022)Handbook of industrial and organizational psychology (1993)Mail and Internet Surveys: The Tailored Design Method (2007)Bridging Diverging Perspectives and Repairing Damaged Relationships in the Aftermath of Workplace Transgressions (2014)Ten years of conflict management research 2007-2017 (2018)Stress, appraisal, and coping (1985)Extra- and intra-organizational drivers of workplace deviance (2014)Workaholism and incivility: stress and psychological capital’s role (2016)Psychological Capital: Convergent and discriminant validity of a reconfigured measure (2018)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Leader–Member Exchange and Service-Oriented Organizational Citizenship Behavior: A Mediation-Moderation Model of Employee Envy and Psychological Empowerment Among Hotel Frontline Employees (2024)The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)Motivation, Burnout, and Resignation: A Longitudinal Study of Law Enforcement Officers (2026)
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  • 2011Linking workplace incivility to citizenship performance: The combined effects of affective commitment and conscientiousness139 cited
  • 2011Job Stress and Incivility135 cited
  • 2011Managing workplace incivility: The role of conflict management styles—antecedent or antidote?133 cited
  • 2011The differential effects of interpersonal conflict from customers and coworkers: Trait anger as a moderator.133 cited
  • 2009Payback: The parameters of revenge in romantic relationships63 cited
  • 2007Managing the unwanted truth: a framework for dissent strategy26 cited
  • 2022An integrated model of the determinants and outcomes of workplace ostracism in the tourism industry25 cited
  • 2007The interactive effect of attention control and the perceptions of others' entitlement behavior on job and health outcomes25 cited
  • 2012On Civility and Resilient Governance7 cited
  • 2024Citizens as Co-producers of Public Service Culture: How Citizen Incivility Affects Public Employee Motivations to Stay and Serve5 cited

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