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Cited by

• 2015Components of cultural tourists’ experiences in destinations310 cited
• 2004Drivers of customers' cross‐buying intentions174 cited
• 2000Successful relationships between hotels and agencies162 cited
• 2012Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty157 cited
• 2008Marketing of halal meat in the United Kingdom157 cited
• 2002Customer Satisfaction in Transnational Buyer–Supplier Relationships143 cited
• 2012Uncovering the real effect of switching costs on the satisfaction‐loyalty association130 cited
• 2003Relationship Characteristics as Moderators of the Satisfaction-Loyalty Link: Findings in a Business-to-Business Context129 cited
• 2010Repeat Purchase Intentions in Online Shopping: The Role of Satisfaction, Attitude, and Online Retailers' Performance114 cited
• 2009The Effect of Service Price Increases on Customer Retention105 cited
• 2002Effects of suppliers’ marketing program variables on industrial buyers’ relationship satisfaction and commitment95 cited
• 2007Sources of brand benefits in manufacturer‐reseller B2B relationships83 cited
• 2001Kundenzufriedenheit als Managementherausforderung78 cited
• 2010