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The Use of Importance-Performance Analysis as an Evaluative Technique in Adult Education
2 references·12 citing·37 second hop
The Use of Importance-Performance Analysis as an Evaluative Technique in Adult Education (1989)The Use of Importance-Performance Analysi…Importance-Performance Analysis (1977)Importance-Performance Analys…Some Observations on Measurement and Statistics (1967)Some Observations on Measurem…İnsan Kaynakları Uygulamalarının Önem Performans Analizi ile Önceliklendirilmesi: Otel Çalışanları Üzerinde Bir Uygulama (2024)İnsan Kaynakları Uygulamaları…The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis (2020)The Impact of COVID-19 on Tou…Using Importance Performance Analysis to Evaluate the Satisfaction of Activity-Based Costing Adopters (2014)Using Importance Performance …Symmetric and asymmetric influences of service attributes: the case of fitness clubs (2014)Symmetric and asymmetric infl…An importance-performance analysis of service quality in spa hotels (2014)An importance-performance ana…Assessment of service quality and satisfaction from passengers perspective to inform bus operator decision making (2013)Assessment of service quality…An Examination of Service Quality and Satisfaction in a Religious Tourism Setting (2013)An Examination of Service Qua…Fashioning a destination tourism future: The case of Slovenia (2011)Fashioning a destination tour…Student perceptions and central administrative services: the case of higher education in Italy (2010)Student perceptions and centr…Gap Analysis as a Diagnostic Tool for Improving the Slot Gaming Experience (2009)Gap Analysis as a Diagnostic …An Importance-Performance Analysis to Evaluate Airline Service Quality: The Case Study of a Budget Airline in Asia (2008)An Importance-Performance Ana…An Extended Application of Importance-Performance Analysis (2001)An Extended Application of Im…Measuring Service Quality: A Reexamination and Extension (1992)Exploring corporate strategy (1997)Achieving destination competitiveness: an importance–performance analysis of Serbia (2014)Destination competitiveness: what we know, what we know but shouldn't and what we don't know but should (2015)An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Effect of Past Experience on Perceived Service Quality and Customer Satisfaction: The Case of Chinese Casino Visitors (2017)An Index of Factorial Simplicity (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customers' Satisfaction and Service Quality of Spa Centers in Greece (2017)Hotel spa managers' perceptions of service quality in Greece (2018)The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels (2020)Research in Organizational Behavior (1984)On the Evaluation of Structural Equation Models (1988)Key Factors in Guest Satisfaction (1988)Importance‐Performance Analysis and the Measurement of Service Quality (1993)The inclusion of competitor information in the three-factor theory of customer satisfaction (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Satisfaction: a behavioral perspective on the consumer (2010)Extending understanding of the internal marketing practice and employee satisfaction relationship: A budget Chinese airline empirical examination (2018)Exploring Service Quality of Low Cost Airlines (2019)FIPIA with information entropy: A new hybrid method to assess airline service quality (2019)Coefficient Alpha and the Internal Structure of Tests (1951)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Should I Stay or Should I Go? Tourists’ COVID-19 Risk Perception and Vacation Behavior Shift (2021)Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic (2022)Spiritual Tourism Transition: An Ethos of Hope during COVID-19 Crisis from Indian Perspectives (2022)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Class, Occupation, and Orientation (1969)Best methods for the analysis of change: Recent advances, unanswered questions, future directions. (1991)Resource Unpredictability, Mistrust, and War (1992)What does the student psychological contract mean? Evidence from a UK business school (2011)Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context (2013)Relationship quality time: the validation of a relationship quality scale in higher education (2017)
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References

  • 1977Importance-Performance Analysis4,319 cited
  • 1967Some Observations on Measurement and Statistics356 cited

Cited by

  • 2011Fashioning a destination tourism future: The case of Slovenia178 cited
  • 2020The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis130 cited
  • 2014An importance-performance analysis of service quality in spa hotels47 cited
  • 2010Student perceptions and central administrative services: the case of higher education in Italy41 cited
  • 2008An Importance-Performance Analysis to Evaluate Airline Service Quality: The Case Study of a Budget Airline in Asia38 cited
  • 2001An Extended Application of Importance-Performance Analysis31 cited
  • 2009Gap Analysis as a Diagnostic Tool for Improving the Slot Gaming Experience17 cited
  • 2014Symmetric and asymmetric influences of service attributes: the case of fitness clubs17 cited
  • 2014Using Importance Performance Analysis to Evaluate the Satisfaction of Activity-Based Costing Adopters13 cited
  • 2013An Examination of Service Quality and Satisfaction in a Religious Tourism Setting6 cited
  • 2013Assessment of service quality and satisfaction from passengers perspective to inform bus operator decision making3 cited
  • 2024İnsan Kaynakları Uygulamalarının Önem Performans Analizi ile Önceliklendirilmesi: Otel Çalışanları Üzerinde Bir Uygulama

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1 cited