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Customer Relationship Management: Proposed Framework from a Government Perspective Times
16 references·2 citing·34 second hop
Customer Relationship Management: Proposed Framework from a Government Perspective Times (2012)Customer Relationship Management: Propose…Methods of Meta-Analysis: Correcting Error and Bias in Research Findings (2015)Methods of Meta-Analysis: Cor…Understanding customer relationship management (CRM) (2003)Understanding customer relati…What works?Evidence-based policy and practice in public services (2000)What works?Evidence-based pol…Dynamic Capabilities and Strategic Management (1997)Dynamic Capabilities and Stra…Dynamic capabilities and strategic management (1997)Dynamic capabilities and stra…The rise and fall of strategic planning (1995)The rise and fall of strategi…The Comparative Advantage Theory of Competition (1995)The Comparative Advantage The…Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Reinventing Government: How t…Reinventing government: how the entrepreneurial spirit is transforming the public sector (1993)Reinventing government: how t…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Methods of Meta-Analysis: Correcting Error and Bias in Research Findings. (1991)Methods of Meta-Analysis: Cor…Meta-Ethnography: Synthesizing Qualitative Studies (1988)Meta-Ethnography: Synthesizin…Modern Epidemiology 3rd edition (1986)Modern Epidemiology 3rd editi…Primary, Secondary, and Meta-Analysis of Research (1976)Primary, Secondary, and Meta-…Primary, Secondary, and Meta-Analysis of Research (1976)Primary, Secondary, and Meta-…Citizen Relationship Management (CiRM): the past, present, and future of an emerging concept (2021)Citizen Relationship Manageme…Citizen Relationship Management (CiRM): passado, presente e futuro de um conceito emergente (2021)Citizen Relationship Manageme…A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Corporate reputation and sustained superior financial performance (2002)Firm resources and sustained competitive advantage (2004)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)The Nature of the Firm (1937)Dynamic capabilities: what are they? (2000)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The Theory of Economic Development (2003)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)A basic introduction to fixed-effect and random-effects models for meta-analysis (2010)Conducting Meta-Analyses in R with the metafor Package (2010)The “new public management” in the 1980s: Variations on a theme (1995)Reframing public participation: strategies for the 21st century (2004)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Trim and Fill: A Simple Funnel‐Plot–Based Method of Testing and Adjusting for Publication Bias in Meta‐Analysis (2000)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Strategic flexibility in product competition (1995)The emotional practice of teaching (1998)The power of business models (2005)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Exploring the antecedents of potential absorptive capacity and its impact on innovation performance (2006)Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy (2016)International Journal of Business and Social Science (2018)
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  • 1997Dynamic capabilities and strategic management34,723 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 2015Methods of Meta-Analysis: Correcting Error and Bias in Research Findings5,540 cited
  • 1976Primary, Secondary, and Meta-Analysis of Research4,889 cited
  • 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector4,540 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 1993Reinventing government: how the entrepreneurial spirit is transforming the public sector3,317 cited
  • 1997Dynamic Capabilities and Strategic Management3,313 cited
  • 1995The rise and fall of strategic planning3,302 cited
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  • 1976Primary, Secondary, and Meta-Analysis of Research958 cited

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2000
What works?Evidence-based policy and practice in public services
911 cited

Cited by

  • 2021Citizen Relationship Management (CiRM): passado, presente e futuro de um conceito emergente4 cited
  • 2021Citizen Relationship Management (CiRM): the past, present, and future of an emerging concept4 cited